Vacation to Disney Posted Jul 25, 2008
The room was spacious and accomodated our two families very nicely; I do have to give them this. However, there were several concerns with the stay. First, the Internet connection in the room never worked even after repeated phone calls; front desk "call the service provider", service provider "call the front desk". Second; upon coming back to our room the third night of our vacation we found our room door ajar and the room only half cleaned, dirty towels left behind, beds not made, etc. Third, on return to the room on the fourth night we found that our keys no longer worked and had to return to the desk to obtain a new set. Staff was not overly friendly nor helpful as you would expect at a true resort. Would not return again.
Comment from Hotel Management
May 15, 2014
We have improved our staff and the items you have mentioned in your comments. I do hope that you have come back and visited to see the difference. Sincerely, Jo Bailey Director of Sales