poor staff service Posted Mar 29, 2012
I have stayed in many hotels in Orlando, and this was not one of my favorites. Although the hotel is large and beautiful, the staffing was very poor. We arrived before noon and there were over 20 people in line waiting to be checked in and only three people on staff to handle it. They had over seven people hanging out in the tour reservation area flirting with each other and not a soul in line for tours. When we finally got to our room we were surprised that there was only one bed for my husband,myself and our 10 year old son. We called the front desk to see if there had been a mistake or if we could pay for another room with at least fold out couch. Our room reservation clearly stated there were three people in the room. The answer we got was "it's spring break" and nothing else. We had a coffee machine but no mugs and they never serviced the room once while we were there, which would have been ok if they didn't try to sock you with cleaning fee. We washed our own towels when we ran out and then were instructed to take out our own trash to the nearest dumpster. I don't mean to sound petty,but we are pretty clean people and do our best to leave the room very close to the condition we found it in. If I had wanted to do housework then I would have stayed at home, where there's no shortage of laundry and emptying trash. Kind of takes the fun out of vacation. On the plus side they did have wi-fi and some good activities for the kids,but you have to pay a resort amenities fee to use them. Also, the setup of the hotel was not very ADA friendly. I saw several elderly people staying there with their families and were having difficulties because of the steep sloping of the grounds, especially around the mini golf and paddle boat areas next to the playground. Ever heard of ramps or sidewalks instead of giant angular steps? It was not the worst place we've ever stayed, but we won't be staying again.