Skip to main content
Beginning of main content
4.4 out of 5

"Check-in was smooth and the guest service employee Elizabeth was incredibly friendly, professional and so kind to my Pug when we checked in. Truly one ... " More

By a verified traveler on Sun 26 Sep 2021

Enter dates to see availability

Hotel Description

Family-friendly 5-star hotel near Aquatica

In suburbs

Within 3 miles (5 km) of this Orlando hotel, you'll find Aquatica and The Ritz-Carlton Golf Club. Orange County Convention Center and Florida Mall are also within 6 miles (10 km).

18-hole golf course

This smoke-free hotel features a golf course, a full-service spa, and 7 restaurants. There's fun for all ages with a lazy river and a children's club, and families will appreciate the onsite laundry facilities. Traveling on business? Take advantage of the business center, express check-in, and airport shuttle.

Room, 1 King Bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$699* Per night/room Mar 27 - Mar 28

Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton Orlando, Grande Lakes ratings based on 16 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton Orlando, Grande Lakes

Everyone (10) Couples (1) Family (3)
5 out of 5

Posted by , from milwaukee on Jan 7, 2024

Was this review helpful to you?
Comment from Hotel Management

Jan 9, 2024 by Director of Room Operations

Dear Ronald, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at The Ritz-Carlton Orlando, Grande Lakes, I invite you to come back and stay with us again whenever you are in the area!Javier Tamajon,Director of Room Operations

4 out of 5
Check-in was smooth and the guest service employee Elizabeth was incredibly friendly, professional and so kind to my Pug when we checked in. Truly one of the best hotels with providing stellar service.

Posted by , from SPRINGS on Sep 26, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 27, 2021 by Assistant Rooms Executive

Dear John, thank you for being our guest at The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. Elizabeth will be elated to hear your kind compliments. We look forward to welcoming you and your loyal companion back soon whenever your travels bring you to Orlando. Georgia Sheffield Assistant Rooms Executive

5 out of 5
Excellent kid-friendly Hotel with top amenities!

Posted by on Apr 24, 2021

Was this review helpful to you?
5 out of 5
I liked everything about this property the staff was very helpful check in was fast and easy ,,,I would decently recommend this place and would deffenelly stay there next time we visit Orlando Aida s

Posted by on Dec 24, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 25, 2019 by Hotel Manager

Dear Guest, thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. We are grateful for your perfect rating and look forward to welcoming you every time your travels bring you to Orlando. Best Regards, Jenny Piccione, Hotel Manager

5 out of 5
Staff was wonderful. Friendly and helpful. The property was beautiful. Clean and tastefully decorated.

Posted by on Sep 29, 2019

Was this review helpful to you?
5 out of 5

Posted by on Sep 22, 2019

Was this review helpful to you?
5 out of 5
Everything was perfect from check-in, restaurant, in room dining to extending the room for another night.

Posted by on Sep 2, 2019

Was this review helpful to you?
5 out of 5

Posted by on Jul 25, 2019

Was this review helpful to you?
3 out of 5
The hotel was great but when u spend $2500 plus or minus for 2 days to spend a special easter weekend with your family and then u have a staff member rudely tell you to NOT ask for an autograph of a member of the Toronto Raptors basketball team as the team was staying there for their series against the Orlando Magic yet the player motioned for me when he was down the hallway and then signed 2 autographs for my family and apologized that a member of such a hotel would do that as its the players discretion if he wants to sign or not and not some rude staff member. And all of the other players we saw were so gracious to sign including the coach who was appalled that that would occur when I told him the story. We will take our services somewhere else next year

Posted by on Apr 22, 2019

Was this review helpful to you?
1 out of 5

Could've been much better!!

The onsite contruction absolutely ruined everything for us. The frustration of being rerouted, the loud sounds, the smell of gasoline fuled machines - it was very bad!! This was our second vacation to Orlando, Florida in as many years, both at the Ritz. Not again!!

Posted by , from maryland on Aug 4, 2017

Was this review helpful to you?

About the The Ritz-Carlton Orlando, Grande Lakes

Location 4012 Central Florida Parkway, Orlando, FL 32837

Property Features

The Ritz-Carlton Orlando, Grande Lakes offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 47000 square feet (4366 square meters) and includes conference space. An outdoor pool, a health club, and a spa tub are also featured at the luxury The Ritz-Carlton Orlando, Grande Lakes. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of The Ritz-Carlton Orlando, Grande Lakes was completed in July 2021. This 5-star Orlando hotel is smoke free.

  • 1 building
  • 582 guestrooms or units
  • 15 levels
  • 7 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 47000 sq ft of conference space
  • 4366 sq m of conference space
  • Built in 2003
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Lazy river
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton Orlando, Grande Lakes offers 582 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This Orlando hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and complimentary newspapers. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in July 2021.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Knife and Spoon - This fine-dining restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Bleu - Onsite restaurant. Open daily.

Highball and Harvest - Onsite restaurant. Open daily.

Primo - Onsite restaurant. Open daily.

Vitale - Onsite café. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and a health club. An outdoor pool and a spa tub are on site. Other recreational amenities include a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Playground on site
  • Racquetball/squash on site
  • Golf driving range on site
  • Golfing on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

The Ritz-Carlton Spa has 40 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

  • Number of treatment rooms 40
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Ritz-Carlton Orlando, Grande Lakes offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 250.00 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 53.00 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Airport shuttle fee: USD 65 per vehicle (one-way)
  • Valet parking fee: USD 52 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ritz-Carlton Grande Lakes
  • Ritz-Carlton Grande Lakes Hotel
  • Ritz-Carlton Grande Lakes Hotel Orlando
  • Ritz-Carlton Orlando Grande Lakes
  • Ritz-Carlton Orlando Grande Lakes Hotel
  • Ritz-Carlton Orlando Grande Lakes Hotel Orlando
  • Ritz Orlando
  • Ritz-Carlton Orlando Grande Lakes Resort
  • Ritz-Carlton Grande Lakes Resort
  • Ritz Orlando
  • The Ritz Carlton Orlando Grande Lakes
  • RitzCarlton Orlando Gran s Or

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.com/Orlando-Hotels-The-Ritz-Carlton-Orlando,-Grande-Lakes.h914146-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Orlando-Hotels-The-Ritz-Carlton-Orlando,-Grande-Lakes.h914146-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Orlando-Hotels-The-Ritz-Carlton-Orlando,-Grande-Lakes.h914146-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.