6/10 Okay
Nicole
Traveled with family
Jan 26, 2024
Disliked: Amenities, property conditions & facilities
This hotel is in serious need of an update!! I was very surprised as I’ve only had great experiences with Residence Inn hotels. The breakfast is very basic with limited options. No healthy options as advertised. No fruit offered for the first 4 days and then they provided some bananas only. Half the waffle machines were broken with only 2 working creating long queues. They take away the few seeds and grains they offer on a weekend as apparently it’s hotel policy which is strange. Most of the laundries were unusable, broken dryers and washers on every level. The spa was out of order for part of our stay. The staff on the front desk are friendly but really need to learn the local area. They couldn’t point us in the direction of restaurants etc.and told us they weren’t from around the area.
What is good: The theme park shuttles are convenient and the rooms are a good size with kitchens.
Nicole
Stayed 12 nights in Jan 2024