Ratings based on 22 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
57% of guests recommend
4.2 Room cleanliness
3.3 Service & staff
4.2 Room comfort
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by marybear from Raleigh, NC

Handicapped Access impossible, TINY, OLD and Dirty

Posted Dec 7, 2013
I am a 78 year old in a wheelchair. I LOVE Disneyworld which was the purpose for our visit. I don't write reviews but this was unusually bad...... ADVICE TO MANAGER: Accomodations: Improve handicapped accommodation. Do not utilize the disgusting closet we were placed in as a "guest suite". It is great that there is finally an elevator for those needing wheelchair access. then why put wheelchair users in smallest nastiest ground floor room that doesn't even use the elevator. TINY, OLD 1st floor lock out unit is not an acceptable substitution for a handicapped unit. It would have been amusing if I was not stuck in the situation. Needs full gut job- move walls, electrical access, improve layout, safety and add windows. If that can't be done, better to be used for storage or maintenance. Externally:Fix concrete ramps in parking areas broken, unable to use some of them. Allow access to pools- cannot open gates from wheelchairs. Provide access to electrical. Improve layout altogether. Old carpet and sofa can be replaced but size and layout cannot, which was the problem. Too small to be truly accessible without removing furniture. Literally had to have my daughter move/stack furniture just to get wheelchair through main room and wheelchair often got stuck in the bedroom, barely made turn into bathroom due to door/carpet & tub layout. It is terribly DARK!!! One external light source only, patio door, which had to remain curtained since there was direct view into bedroom.from ground floor. "Patio" door did not open which was ok since our view was the trash can 18 inches away and layout created unacceptable privacy issue as mentioned. You need more wall switches for lights -cannot should work from wall AND bed for same fixture. Mobility issues prevent user from turning tiny lamp knobs. Dirty, smelly, old sofa, dirty, old, torn carpet. No light over eating area- moot point since there is no access for wheelchair in eating area anyway. No ledge/shelf for soaps in shower, poor grab bar placement- need better safety access around shower and sink. Garden tub useless... how is a handicapped person supposed to use THAT? Waste of precious space. AC unit poor but also incredibly LOUD -unable to hear from kitchen to bedroom without AC fan, unable to turn off fan and still have any air. Cracked floor tiles (construction across hall replacing tile- we should have been told before check in so as to take another room), poor foresight. I assume the units being repaired were identical to ours. This is a waste of money because the tile is the LEAST of the problem! Outdoor hallway area stank of cigarette smoke. Have been an owner with Diamond International for 20 years, I was very disappointed. We really felt as if we were not valued. It is hard enough to function with a disability why not at least make vacation a pleasant experience! It is great that there is finally an elevator for those needing wheelchair access. then why put wheelchair users in smallest nastiest ground floor room that doesn't even use the elevator. Tiny old 1st floor lock out unit is not an acceptable substitution for a handicapped unit. Needs full gut job- move walls, electrical access, improve layout, safety and add windows. If that can't be done, better to be used for storage or maintenance.
5 out of 5
Recommended
by MackFabFive from Grayslake, IL

EXCELLENT SERVICE

Posted Oct 29, 2013
The staff were very friendly and accomodating. The resort is quieter and is catered to both residents and renters.
5 out of 5
Recommended
by MarkS79 from West Seneca, NY

Excellent Experience

Posted Jul 16, 2013
This was my first stay at the resort. The  staff, room and resort was excellent. I will definitely stay here again. 
5 out of 5
Recommended
by wisconsinPeople from Racine, WI, USA

Kid Friendly and clean

Posted Mar 14, 2013
Pros: Close restaurants
Cons: No free Internet
We loved that the rooms were suites with the bedroom seperate from the kitchen. It was very kid friendly with activities everyday and our 2 year old loved the kiddy pool and playground.
4 out of 5
Recommended
by Aspalttraveler from Franklinton, NC 27525, USA

One bedroom units are nice but small if you have more than two people

Posted Jan 20, 2013
Pros: Close restaurants, Free Internet, Quiet, clean
Cons: one bedroom units very small
The rooms are clean and nice, but if you have more than two people I suggest a two bedroom unit. We had a one bedroom unit and although everything was good, the kitchen/living room area was extremely small. For my wife and I it would have been perfect. With us and two children, it was too small and cramped. The pool areas and on site store was excellent, The staff was friendly, and the rooms were clean. Over all, it was a good experience for the price!
2 out of 5
by sheeeee from Florida, USA

This hotel was of an average rating

Posted Nov 27, 2012
Pros: Quiet
Cons: very small rooms some rooms smell like mold.
The first room they gave me smelled like mold really bad. They did give me another room. The rooms are extremely small!! I would not stay again.
5 out of 5
Recommended
by bigjim88

great room for the price

Posted Sep 14, 2012
Pros: Quiet
Cons: No free Internet
hotel was very clean, located very close to downtown disney. staff was very friendly.pools were nice.deli on property had bad food!
5 out of 5
Recommended
by Alwaysondago from Tampa, FL, USA

It was better than expected

Posted Aug 2, 2012
Pros: Close restaurants, Quiet
Cons: No free Internet
The kiddie pool is a must! awesome slides and huge. The villa is wonderful....a home away from home. Kitchen with everything needed to cook a great homecooked meal. Great location! Everything around...restaurants, pharmacy, downtown Disney, etc. I would definately stay here again.
5 out of 5
Recommended
by Hairbylisa

Great resort

Posted Jul 31, 2012
Pros: close to everything
Cons: No free Internet
I will stay again and again and again staff friendly location great room and bathroom was clean only problem was the balcony would not lock but made a call the next day it was fixed
3 out of 5
by MiamiMarle from Miami, FL, USA

Rude Staff by volcano pool

Posted Jun 28, 2012
Cons: No free Internet
Nice place, nice pools but the employee that stands by the volcano pool (ANDRE) was very rude to my daughter and other kids on the slide. Staff needs to be retrained.