Handicapped Access impossible, TINY, OLD and Dirty Posted Dec 7, 2013
I am a 78 year old in a wheelchair. I LOVE Disneyworld which was the purpose for our visit. I don't write reviews but this was unusually bad...... ADVICE TO MANAGER: Accomodations: Improve handicapped accommodation. Do not utilize the disgusting closet we were placed in as a "guest suite". It is great that there is finally an elevator for those needing wheelchair access. then why put wheelchair users in smallest nastiest ground floor room that doesn't even use the elevator. TINY, OLD 1st floor lock out unit is not an acceptable substitution for a handicapped unit. It would have been amusing if I was not stuck in the situation. Needs full gut job- move walls, electrical access, improve layout, safety and add windows. If that can't be done, better to be used for storage or maintenance. Externally:Fix concrete ramps in parking areas broken, unable to use some of them. Allow access to pools- cannot open gates from wheelchairs. Provide access to electrical. Improve layout altogether. Old carpet and sofa can be replaced but size and layout cannot, which was the problem. Too small to be truly accessible without removing furniture. Literally had to have my daughter move/stack furniture just to get wheelchair through main room and wheelchair often got stuck in the bedroom, barely made turn into bathroom due to door/carpet & tub layout. It is terribly DARK!!! One external light source only, patio door, which had to remain curtained since there was direct view into bedroom.from ground floor. "Patio" door did not open which was ok since our view was the trash can 18 inches away and layout created unacceptable privacy issue as mentioned. You need more wall switches for lights -cannot should work from wall AND bed for same fixture. Mobility issues prevent user from turning tiny lamp knobs. Dirty, smelly, old sofa, dirty, old, torn carpet. No light over eating area- moot point since there is no access for wheelchair in eating area anyway. No ledge/shelf for soaps in shower, poor grab bar placement- need better safety access around shower and sink. Garden tub useless... how is a handicapped person supposed to use THAT? Waste of precious space. AC unit poor but also incredibly LOUD -unable to hear from kitchen to bedroom without AC fan, unable to turn off fan and still have any air. Cracked floor tiles (construction across hall replacing tile- we should have been told before check in so as to take another room), poor foresight. I assume the units being repaired were identical to ours. This is a waste of money because the tile is the LEAST of the problem! Outdoor hallway area stank of cigarette smoke. Have been an owner with Diamond International for 20 years, I was very disappointed. We really felt as if we were not valued. It is hard enough to function with a disability why not at least make vacation a pleasant experience! It is great that there is finally an elevator for those needing wheelchair access. then why put wheelchair users in smallest nastiest ground floor room that doesn't even use the elevator. Tiny old 1st floor lock out unit is not an acceptable substitution for a handicapped unit. Needs full gut job- move walls, electrical access, improve layout, safety and add windows. If that can't be done, better to be used for storage or maintenance.