It was okay at best. Posted Jul 19, 2012
We just arrived home from The Blue Heron Resort. Upon check-in, I noticed that the buildings looked more like high-rise buildings off the highway, rather than the "resort-like" pictures they managed to have professionally taken. The hallways were dark and dreary and the stucco finish was peeling off right outside our condo. The bathrooms were adequate - not as clean as they could have been. The toilets had some rings of stains in them. The tile was damaged with some sort of rust stain and the towels were thin and worn. The mattresses were okay - nothing special at all. There was a blood stain on the pull-out mattress on the couch in the living area. The blankets were rough and unfinished and I wasn't comfortable having my children use them. They gave me the eebie jeebies. The kitchen area was quite clean- probably very rarely used, and we didn't use it either. I think the rest of the place made me squeamish enough that I probably wouldn't have eaten off their plates. The first morning we were there, the power went out and I called the front desk to report that the unit had no power. The woman was lovely, and said she'd send someone right away. When we were leaving for the parks about ten minutes later, I noticed a electrical worker in the hallway and asked him if he needed access to our condo, he grunted and rudely pushed by me. It was not the "friendly staff" feel I had read about. We also ran out of washing machine powder and called the front desk who said they would have it in stock later that day, but later that day and the next day, they still didn't have it. On the bright side, the view of the lake was lovely and the pools were clean, but there were raccoons roaming around the pool at night, which really upset my children. Bottom line - I've stayed in much, much nicer resorts for the same amount of money, but have had to endure a 90 minute sales pitch in return. I would never stay here again, but because I booked the trip last minute, it was the best value. I would recommend going to a Sheraton or Marriott property to anyone who might be considering staying at The Blue Heron. Oh...and one last thing - GPS has a hard time finding the place -so figure that out before you arrive!