Ruined Disney Trip & Ewwww Vomit on Sheets Posted Oct 1, 2013
You have to pay valet, $10 per night, only one cart, one guy in addition to the "resort fee". Valet got car once in 3 days, waste of money. Upon check in there were air compressors and concrete chiseling noises in the lobby which scared my baby. These noises could be heard clear past the 7th floor all day and nothing on the page said the place was still under construction. The construction was next to the game room, the gym, all Closed, and the restaurants, CLOSED 90% of the time. Bar looked open yet if you wanted a drink, there would be construction noise. Pool was not heated at all so I couldn't put the baby in at 60degrees. The 1st room checked in had a smell of vomit. Upon playing peekaboo with baby lifted blanked and there was the VOMIT. All over the cover, to the carpet! Hotel Mgr, moved up to the next door room. This room the ceiling paint was peeling off, smelled of cigerettes strongly, mildew, dirty walls, dirty floors, and hair on the sheets. Ruined trip, no relaxation here. Definitely NOT A RESORT. Embarrassment of a hotel to be at Downtown Disney. If I didnt have all the baby/kids stuff I would have moved to another hotel. 2 days of Yucky. We left at 3am on the 2nd day because no one could sleep due to the smells in the room, including an exhausted 9 month old.
Comment from Hotel Management
Oct 16, 2014 by Mike, Hotel Management
i am sorry to hear about the stay you had during you vacation but i am sure you are confusing us with another hotel because we are not under construction and we have not been under one. also out restaurant is open for breakfast from 7am till 11am and dinner from 5pm till 10pm. i would like the opportunity to discuss it more with you over the phone or email. Best regards Youssef B Front office manager