Ratings based on 156 Guest Reviews

Hear it directly from our travelers
3.5 out of 5
81% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.9 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Convenient location and good rates

Posted Mar 28, 2015
Pros: Great location within short walking distance to to Downtown Disney and other area attractions.
Location: Just a few short blocks from the shopping and dining area of Downtown Disney.
This was a last minute booking, so I was very pleased to be able to find such reasonable rates in a location so convenient to the WDW venues where I needed to be.
Comment from Hotel Management
Apr 9, 2015 by shyla h, Hotel Management
Thank you for providing feedback from your recent stay with us. We are glad you had a good stay and we hope to see you again soon! Best Regards, Shyla H Guest Service Ambassador
5 out of 5
Recommended
for Business Travelers
by A travelerfrom Santa Cruz, CA

Nice Hotel, Really close to WDW and Universal.

Posted Mar 24, 2015
Pros: I like the size and cleanliness of the room
Cons: Transportation to the parks.
Location: WDW and universal studios are all within 10 min away, and so is downtown disney.
I loved the hotel, I didnt get a chance to try the food or order any food. The room was a king size bed, and was a good size, probably bigger than I actually had expected. I Loved that there was free wifi that was by the way nice and super fast. I enjoyed that it was pretty much half way from WDW and Universal Studios or at least it felt like it. The staff was really nice and helpful, especially when they called in Taxis they were really fast about it. I ate at the breakfast buffet and that was nice too, typical buffet food and really nice employees. Over all the hotel is really nice, If there was free transportation to the resorts and hotels like at WDW then I would come back to this hotel.
Comment from Hotel Management
Mar 27, 2015 by shyla h, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate all your nice comments about our hotel and staff. We hope to see you on your next visit to the Disney area! Best Regards, Shyla H Guest Service Ambassador
5 out of 5
Recommended
for Everyone
by A travelerfrom Miami, FL

Wonderful experience !!

Posted Mar 23, 2015
My boyfriend of 5 years and I had a wonderful time staying at the Best Western. It was in the central of downtown disney and the room was enormous. We loved every minute and we look forward to returning this year!
Comment from Hotel Management
Mar 27, 2015 by shyla h, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We are glad you had a good stay and look forward to your next visit! Best Regards, Shyla H Guest Service Ambassador
4 out of 5
Recommended
for Everyone
by A travelerfrom miami florida

Nice hotel forn its age

Posted Mar 23, 2015
Had a nice view of lake and downtown disney. Could see epcot ball and fireworks if magic kingdom. I would definitly stay again.
Comment from Hotel Management
Mar 27, 2015 by shyla h, Hotel Management
Thank you for your nice comments regarding your recent stay with us. We hope to see you on your next visit to the Disney area, and hope it is real soon! Best Regards, Shyla H Guest Service Ambassador
2 out of 5
by A travelerfrom maine

heat and a/c controls poor

Posted Mar 23, 2015
Pros: the lounge and restaurant was nice and good.
Cons: the swimming pool was old and in only fair shape, and the heating a/c system should be replace or repaired to work properly.
you cannot control the heat and a/c from the room thermostats. You can control one or the other and you have to call the front desk when you want to switch from heat to a/c or from a/c to heat. if the front desk clerk forgets to change from heat to a/c or back, then you don't have the right temp. or condition for comfort. the instructions on the wall next to the thermostat doesn't state that, it basically states to turn the thermostat on the desired temp. and the system will turn the heat/a/c on/off, but it does not work that way at all. we were only there 2 nights and both nights we had to sleep with our patio door wide open for comfortable temps., but that resulted in very loud noised coming from the road/s below.
Comment from Hotel Management
Mar 27, 2015 by shyla h, Hotel Management
Thank you for letting us know about your recent stay with us. I apologize for the A/C issues you experienced during your stay. The way our system is set up, if it is set to air it will only blow cool air. If it is set to heat it will only blow warm air. If you need it adjusted, someone from our maintenance team has to come up and manually regulate the air for you. Best Regards, Shyla H Guest Service Ambassador
5 out of 5
Recommended
by Rm0324from Florida

Great hotel, great price!

Posted Oct 31, 2013
Stayed overnight last weekend.  Nice hotel. Room was clean. Breakfast buffet was great. Restaurant staff were very friendly and provided great service.  5 minutes to the Premium Outlets. Will recommend & definitely will be back!
3 out of 5
Recommended
by rastyfrom Berne, Switzerland

Great Staff

Posted Oct 8, 2013
location of hotel was very ideal.my only concern was the shower,for a hotel of such standard i was expecting a much more cleaner bathroom.there were strands of hair all over the walls of the shower.for the 3night stay it was never cleaned till we checked out of the hotel.
Comment from Hotel Management
May 21, 2014 by Mike, Hotel Management
Rasty, I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you and I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays. Best Regards, -Katrina Guest Relations Ambassador
1 out of 5
by POdHotelfrom Example: New York, NY

noisy, dirty, under construction

Posted Oct 1, 2013
terrible hotel, dirty, sheets were dirty, vomit on a coverlet, smoky room, extra charges, under construction, everything closed...FO Get About It!
Comment from Hotel Management
Oct 16, 2014 by Mike, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. i would like the opportunity to know more about the construction you mentioned because out hotel is not under any type of construction Youssef B Front office manager
1 out of 5
by weezfrom Downtown Disney, Orlando, Fl

Ruined Disney Trip & Ewwww Vomit on Sheets

Posted Oct 1, 2013
You have to pay valet, $10 per night, only one cart, one guy in addition to the "resort fee". Valet got car once in 3 days, waste of money. Upon check in there were air compressors and concrete chiseling noises in the lobby which scared my baby. These noises could be heard clear past the 7th floor all day and nothing on the page said the place was still under construction. The construction was next to the game room, the gym, all Closed, and the restaurants, CLOSED 90% of the time. Bar looked open yet if you wanted a drink, there would be construction noise. Pool was not heated at all so I couldn't put the baby in at 60degrees. The 1st room checked in had a smell of vomit. Upon playing peekaboo with baby lifted blanked and there was the VOMIT. All over the cover, to the carpet! Hotel Mgr, moved up to the next door room. This room the ceiling paint was peeling off, smelled of cigerettes strongly, mildew, dirty walls, dirty floors, and hair on the sheets. Ruined trip, no relaxation here. Definitely NOT A RESORT. Embarrassment of a hotel to be at Downtown Disney. If I didnt have all the baby/kids stuff I would have moved to another hotel. 2 days of Yucky. We left at 3am on the 2nd day because no one could sleep due to the smells in the room, including an exhausted 9 month old.
Comment from Hotel Management
Oct 16, 2014 by Mike, Hotel Management
i am sorry to hear about the stay you had during you vacation but i am sure you are confusing us with another hotel because we are not under construction and we have not been under one. also out restaurant is open for breakfast from 7am till 11am and dinner from 5pm till 10pm. i would like the opportunity to discuss it more with you over the phone or email. Best regards Youssef B Front office manager
3 out of 5
Recommended
by MexicanChef2013from Dallas, TX

Great time in Orlando

Posted Sep 29, 2013
Good hotel, great location, friendly staff  I will recommend to add more options to the breakfast buffet 
Comment from Hotel Management
Oct 16, 2014 by Mike, Hotel Management
Thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon. Best Regards, -Youssef B Front Office Manager