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"No ice buckets. I was given a flimsy plastic bag. That ripped when I used it. Wasn’t to happy " More

By a verified traveler on Wed 02 Mar 2022

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Hotel Description

Hotel near Anaheim Convention Center in Anaheim

Anaheim Resort stay

A stay at this Anaheim Resort hotel places you within half a mile (1 km) of Anaheim Convention Center and 2 miles (3 km) of Disney California Adventure® Park. Downtown Disney® District and Angel Stadium of Anaheim are also within 3 miles (5 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the gym and perks like free WiFi. There's a poolside bar on site, and a 24-hour front desk and laundry facilities are also provided.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$140* Per night/room Mar 25 - Mar 26

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Refrigerator)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Lulu, BW Premier Collection ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Lulu, BW Premier Collection

Everyone (9) Family (6)
4 out of 5

Posted by on Oct 11, 2023

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4 out of 5

Posted by on May 17, 2023

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Comment from Hotel Management

Jul 2, 2023 by Lulu Staff

Thank you for your positive feedback! We hope to see you soon!

2 out of 5
Theming was cute. Location convenient. Staff kind and responsive. However, my room was dirty, smelled of marijuana, refrigerator broken, air conditioner partially worked, no cute stationary as advertised, maintenance had to fix the TV. Overall it was a let down.

Posted by on Apr 27, 2023

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Comment from Hotel Management

Apr 28, 2023 by General Manager

Dear Kirstie,Thank you for taking a moment to share your experience. We're glad you enjoyed our convenient location and friendly hospitality. However, we sincerely apologize for the concerns in your room. Your feedback will be used to address these issues to ensure future visits will be exceptional. We appreciated the opportunity to serve you and wish you all the best.

5 out of 5

Posted by on Feb 8, 2023

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Comment from Hotel Management

Apr 6, 2023 by Eve

Thank you for your review! We hope to see you soon!

5 out of 5
Friendly and Clean

Posted by on Dec 29, 2022

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Comment from Hotel Management

Dec 31, 2022 by General Manager

Dear Bruce,It was our pleasure to host you at Hotel Lulu, BW Premier Collection, and we're ecstatic you were impressed! We're so happy you enjoyed our clean accommodations as well as our awesome staff. Thank you for your kind review, and we hope you'll choose us again the next time you are in the area.

4 out of 5

Posted by on Nov 27, 2022

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5 out of 5

Posted by on Sep 16, 2022

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5 out of 5

Posted by on Jun 20, 2022

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4 out of 5
No ice buckets. I was given a flimsy plastic bag. That ripped when I used it. Wasn’t to happy

Posted by on Mar 2, 2022

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Comment from Hotel Management

Mar 3, 2022 by General Manager

Dear Michael, While we apologize for any issues regarding the provided ice bag, we're happy to receive such a high rating. The next time you're in the area, we hope you'll once again choose Hotel Lulu, BW Premier Collection for all your lodging needs.

1 out of 5
Very unclean and not kept up hotel. At the pool people were stacking beer cans and brought their own alcohol. Pool water was horrible. Not a family environment. Restroom that was back by the conference room was very dirty, might have been used by transients. Back office had notebooks scattered all over the floor and desks were messy. Rooms were not cleaned. It was a struggle to get clean towels. Bathroom fan did not work. Refrigerator was too small. Car was covered with debris after being parked. Did not get a room with a firework view. It was survivable, but that was all. We just wanted to get out of there and didn't even check out, we just left.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 12, 2021 by General Manager

Thank you for choosing us to host your recent travels. We're terribly sorry to read that we fell short of expectations during your stay. Our goal is to provide every guest with immaculate accommodations, and we regret to hear that wasn't the case for you. We offer our sincere apologies, and we will be sure to have our housekeeping team address your concerns immediately. Your feedback is greatly appreciated, and we hope that your next trip goes more smoothly.

About the Hotel Lulu, BW Premier Collection

Location 1850 S Harbor Blvd, Anaheim, CA 92802

Property Features

Hotel Lulu, BW Premier Collection offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 5686 square feet (528 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at Hotel Lulu, BW Premier Collection. For a fee, parking is available. This Anaheim hotel is smoke free.

  • 308 guestrooms or units
  • 8 levels
  • 2 buildings
  • 5686 sq ft of conference space
  • 528 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Anaheim Regional Transportation Intermodal Center (4 km / 2.5 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hotel Lulu, BW Premier Collection offers 308 accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Anaheim hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Lulu's Kitchen - This poolside theme restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 29.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lulu, Bw Premier Collection
  • Hotel Lulu, BW Premier Collection Hotel
  • Hotel Lulu, BW Premier Collection Anaheim
  • Hotel Lulu, BW Premier Collection Hotel Anaheim

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.