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"We did like everything. The only thing we really did not like it is a serving staff at the buffet: they all look grumpy, unhappy, and unwilling to hel ... " More

By a verified traveler on Mon 19 Feb 2024

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Hotel Description

3.5-star beachfront property near Dunn's River Falls

On the beach

Within 3 miles (5 km) of this Ocho Rios property, you'll find Dunn's River Falls and Green Grotto Caves. Dunn's River Craft Park and Maima Seville Great House & Heritage Park are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. Bring the family and enjoy the children's club, children's pool, and waterslide.

Double Room, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$319* Per night/room May 12 - May 13

Family Room (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 2 Bedrooms (L)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Room (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Partial Ocean View (L)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

RIU Ocho Rios - All Inclusive ratings based on 62 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for RIU Ocho Rios - All Inclusive

Everyone (22) Couples (9) Family (16)
5 out of 5

Posted by on Mar 5, 2024

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4 out of 5
We did like everything. The only thing we really did not like it is a serving staff at the buffet: they all look grumpy, unhappy, and unwilling to help. Otherwise the food is delicious, beach area is beautiful, entertainment could be better.

Posted by on Feb 19, 2024

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Comment from Hotel Management

Feb 22, 2024 by Online Reputation Manager

Dear Irina,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.Please be assured that your comments have been noted and will be taken up with the appropriate departments.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

3 out of 5
The place very clean however some of staff need customers training. Some were confrontational. No one to welcome you and explain services available.The ice machine was broken and when you asked that the ice to bring to the room I was told to go to sport bar and get it. Entertainment was lousy. I would not stay there again

Posted by on Feb 13, 2024

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Comment from Hotel Management

Feb 15, 2024 by Online Reputation Manager

Dear Christine,Many thanks for sharing your feedback with us. It is great to read that you enjoyed the hotels cleanliness, however, as it is one of our most important goals to give a great and memorable service to our guests, we are concerned to find that we may have missed out on some details and that you weren't fully satisfied with your recent experience.Rest assured; your observations have been forwarded to the responsible department for a proper follow up with the purpose of improving as we sincerely hope we have another chance to welcome you soon again.We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

5 out of 5

Posted by on Jan 22, 2024

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4 out of 5

Posted by on Jan 8, 2024

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4 out of 5
The stay at RIU was great except for some disappointments with the Travelocity that made my stay maddening. There is no transportation to and from the airport to the hotel and I had to pay out of pocket. The food was great at the buffet but there speicilry restaurants didn’t have many options. The Asian restaurant was very disappointing.

Posted by on Nov 17, 2023

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Comment from Hotel Management

Nov 21, 2023 by Online Reputation Manager

Dear Jasleen,Thank you for taking the time to write a review of our hotel. We are very pleased to know your positive comments and we sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

2 out of 5
The property was ok. The staff needs customer service training.

Posted by , from Brockton on Sep 25, 2023

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Comment from Hotel Management

Oct 25, 2023 by Online Reputation Manager

Dear KERRY KAY,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Ocho RiosOnline Reputation Manager

4 out of 5

Posted by on Sep 20, 2023

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2 out of 5

Posted by on Sep 17, 2023

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5 out of 5
I have been going to Rui for the past 10 years and this was the best stay ever!!!!!!!! The food was excellent every day was delicious, so definitely the food has been upgraded. The alcohol was on point. I just returned from my trip, and I am already looking to book in another three months.

Posted by on Sep 7, 2023

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About the RIU Ocho Rios All Inclusive

Location Mammee Bay, Ocho Rios, Saint Ann

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment

  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Dancing classes/lessons included
  • Gratuities included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • One or more venues limit beverages
  • Scuba diving certification not included
  • Surcharge for bottled wine
  • Motorized water sports not included
  • Golf green fees not included
  • Minibar (all beverages included)
  • Use of golf equipment not included
  • Use of golf cart not included
  • In-room liquor dispensers
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Onsite live performances included
  • Snorkeling included

Property Features

RIU Ocho Rios - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At RIU Ocho Rios - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a children's club, and a children's pool. Self parking is free. A complete renovation of RIU Ocho Rios - All Inclusive was completed in September 2019. Smoking is allowed in designated areas at this 3.5-star Ocho Rios property.

  • 901 guestrooms or units
  • 6 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RIU Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

  • Private balcony
  • Stocked minibar (free)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

St. Ann - Onsite family restaurant.

Kulinarium - This restaurant serves dinner only. Open daily.

Piacenza - This restaurant specializes in Italian cuisine. Open daily.

Mandalay - This restaurant specializes in Asian cuisine. Open daily.

Nearby Activities

A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Parasailing nearby
  • Mountain biking nearby
  • Beach volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Rafting nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RIU Ocho Rios - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. <

  • Grey water recycling system
  • Debit cards not accepted
  • Humane animal treatment
  • Staffed front desk
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Guest will receive an email before arrival 2 weeks
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Comprehensive food waste policy
  • Guests will receive an email with special check-in instructions
  • Comprehensive recycling policy
  • Smoke detector
  • Service animals not allowed

Hotel Names

  • All Inclusive RIU Ocho Rios
  • Ocho Rios All Inclusive
  • Ocho Rios RIU
  • Ocho Rios RIU All Inclusive
  • RIU Ocho Rios
  • RIU Ocho Rios All Inclusive
  • Club Hotel Riu Ocho Rios
  • ClubHotel Riu Ocho Rios Jamaica
  • Rio Ocho Rios
  • Riu Hotel Ocho Rios
  • Riu Ocho Rios Jamaica
  • Riu Ochos Rios
  • Rui Ocho Rios
  • RIU Ocho Rios All Inclusive All-inclusive property
  • RIU Ocho s Inclusive inclusiv
  • RIU Ocho Rios All Inclusive
  • RIU Ocho Rios - All Inclusive Ocho Rios
  • RIU Ocho Rios - All Inclusive All-inclusive property
  • RIU Ocho Rios - All Inclusive All-inclusive property Ocho Rios

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.