Worst experience I've had in a hotel in a long tim Posted May 17, 2013
DoubleTree by Hilton Hotel Washington DC-Crystal City. Have stayed in this hotel many times with no problems ever. Until this visit,. Not sure if its new management or what...but what a horrible experience. Had to wait 30 min to get checked in. With no sorry for the wait, or reason why it took so long. The room they gave me in the north tower was dirty, problems with wifi, foot key, called the front desk, ask if they were having problems with wifi. they said they didn't think so, next day, called again about the wifi. Came to find out the room had no signal and they never inform me, my key stop working twice, had to hve security open my door. Got caught in the elevator. It was a friggin nightmare. Finally they moved me to another room in the south tower...but the inconvience of moving just add it to my experience. The experience I got this yr. I will never stay there again...or will recommend them to anyone I care about.