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 North Syracuse •1 Room
 North Syracuse • 1 Room
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Surestay Plus by Best Western Syracuse Airport Htl

2.5-star property
900 Colonel Eileen Collins Boulevard, North Syracuse, NY 1-855-201-7819
3.6 out of 5
Good!
See all 20 travelocity Reviews

"The property is old and needs to be refreshed. Everything was there and working " More

By a verified traveler on Fri 13 Mar 2020

Points Of Interest

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Hotel Description

Near the airport

You'll be within 3 miles (5 km) of North Medical Family Practice and 6 miles (10 km) of Hopkins Road County Park with a stay here. The Fun Junction and Onondaga Lake Park are also within 6 miles (10 km).

Free shuttle, breakfast

A restaurant is on site and the staff is available around-the-clock at the 24-hour front desk. Enjoy the seasonal outdoor pool and free perks like buffet breakfast and a roundtrip airport shuttle. There's a bar/lounge on site, and a terrace and laundry facilities are also provided.

Surestay Plus by Best Western Syracuse Airport Htl ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Surestay Plus by Best Western Syracuse Airport Htl

Everyone (11) Couples (1) Family (7)
4 out of 5
The property is old and needs to be refreshed. Everything was there and working

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 13, 2020 by General Manager

We appreciate you sharing your insight. It is lovely to see your overall visit was pleasing nonetheless, and we are happy we could provide you everything you needed. Your comments will be noted, and we hope to see you again!

2 out of 5
the sound from the room next to us was very loud I could hear the snoring threw the wall

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 31, 2020 by General Manager

Feedback from our guests is always appreciated as it helps us continue to offer the best possible experience. Please accept our apologies for any concerns about noise. Thank you for sharing your insights. We hope to see you again soon.

5 out of 5
Convenient and friendly . Restaurant is excellent. Room clean but dated. Would definitely use them again.

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 16, 2020 by General Manager

With so many hotels to choose from, we are honored you chose the SureStay Plus Hotel by Best Western Syracuse Airport. It gives us pleasure to learn that we have delivered an exceptional experience from our pristine accommodations up to our top-notch hospitality. We are glad to know as well that you were impressed with the meals served at our on-site restaurant. On behalf of our entire team, thank you for your perfect rating. It was a pleasure to serve you, and we look forward to seeing you again soon!

4 out of 5
This place is a good spot to stay if you're heading out on a flight. They offer longterm parking and rides to the airport.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 12, 2019 by General Manager

We are happy our location proved to be excellent for you. We trust that your accommodations were in check and we hope to see you again here at SureStay Plus by Best Western Syracuse Airport again!

5 out of 5
The hotel staff was friendly and willing to help when we needed anything.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 16, 2019 by General Manager

Having you here at SureStay Plus by Best Western Syracuse Airport was such a pleasure and we are delighted to know that our staff was exceptional to you. Thank you for writing a review and we eagerly await your return!

5 out of 5
The property had easy access to I-81 as well as to the airport. It was clean and the staff could not have been more helpful. For those leaving on an early flight, the breakfast service opens at 4:00 am.

Posted by on May 26, 2019

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Comment from Hotel Management

May 28, 2019 by General Manager

Thank you for choosing to stay at SureStay Plus by Best Western Syracuse Airport during your recent travels! It brightens our day to hear that our location was ideal for your time in the area, and we're glad your accommodations were clean and comfortable. We're happy that our team provided friendly, helpful service throughout your time with us as well. It would be wonderful to see you again next time!

5 out of 5
It’s close to airport. It is pleasant appearing. The staff is really exceptional. I see that they are wearing s couple of hats and yet interact patiently with the guest. Heather checked us in at 1:30 in the morning and was funny and kind and helpful. What a gem!

Posted by on May 25, 2019

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Comment from Hotel Management

May 25, 2019 by General Manager

Dear Janet, Thank you very much for choosing to stay with us here at SureStay Plus by Best Western Syracuse Airport! Our team loves to serve our guests, and we are very happy to know that you fully enjoyed their dedication. It was a pleasure hosting you, and we hope to see you again soon!

4 out of 5
The staff has always been very friendly and accommodating. Right now they are doing some renovations which is great. They are right next to the airport which is convenient and one of the reasons we stay here. No complaints here!

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 9, 2019 by General Manager

Our terrific staff strives to ensure all our guests feel at home and will be proud you appreciated their friendly assistance. It's great to know that our proximity to the airport was ideal for your needs and that your overall stay was pleasant. The next time you're in town, we'd be happy to host you again.

4 out of 5
Building is clean, but very outdated. Friendly staff. I’d use the pool, but it’s March in upstate NY.

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 25, 2019 by General Manager

Thank you very much for choosing SureStay Plus by Best Western Syracuse for your recent visit. We are glad to know that you appreciated our clean facilities, as well as our friendly staff members. We wish you well, and we would love to serve you again in the future!

4 out of 5
Liked location and having a restaurant and then free breakfast. Check in staff very nice

Posted by on Mar 20, 2019

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Comment from Hotel Management

Mar 20, 2019 by General Manager

We enjoyed having you here with us! We are so happy you enjoyed our location, restaurant, and complimentary breakfast. Thank you for highlighting our front desk team as well! Serving you at SureStay Plus by Best Western Syracuse was a pleasure, and we cannot wait to see you again!

About the Surestay Plus by Best Western Syracuse Airport Htl

Location 900 Colonel Eileen Collins Boulevard, North Syracuse, NY 13212

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and 2 meeting rooms. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at Surestay Plus by Best Western Syracuse Airport Htl. A roundtrip airport shuttle is free (available 24 hours).

  • 95 guestrooms or units
  • 2 levels
  • 1399 sq ft of conference space
  • 130 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Newspapers for purchase
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Extended parking available for a surcharge

Room Amenities

Surestay Plus by Best Western Syracuse Airport Htl offers 95 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 5 AM to 10 AM.

BW Airport Inn Restaurant - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Syracuse Airport
  • BEST WESTERN Syracuse Airport Inn
  • Syracuse Airport BEST WESTERN
  • Syracuse Airport Inn
  • SureStay Plus Hotel Best Western Syracuse Airport
  • SureStay Plus Best Western Syracuse Airport
  • SureStay Best Syracuse
  • Surestay Plus By Syracuse Htl
  • Surestay Plus Hotel by Best W. Syracuse Airport
  • SureStay Plus Hotel by Best Western Syracuse Airport
  • Surestay Plus by Best Western Syracuse Airport Htl Property

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.