Rude discriminatory staff Posted Apr 27, 2014
Charlene at the front desk is terrible and discriminatory. At check in, I realized that I had forgotten to carry a copy of my ID. I was travelling with my mum who had her original passport. Charlene informed us that she could not check us in unless my mothers name was on the reservation. We therefore called the travel agent and had them rebook us a room with my mother's name, which they did. The travel agent also informed us that she had sent the new info to the hotel and immediately sent us a confirmation of the same via email. We then returned to check in and Charlene, even prior to checking hotel information, informed us that it was very likely that she would not be able to find our new reservation. I asked her on what the basis she had decided she was not going to be able to find our reservation, since she had made no attempt to look for it. She asked me if she should call security to 'explain their hotel policies to me'. I was appalled!! Long story short, my mum advised that we should leave and go shopping and come back to check in later when other staff was there. Which is what we did. In general, the staff at Wellington hotel are not exactly warm. We hardly got any smiles and you get the sense you are being tolerated. I would not recommend this hotel.