"Onsite management here is great, very responsive to guests and attentive to needs. For example, we had a maintenance issue that was resolved fast. Too ... " More
Central New York getaway
Within a 15-minute walk of this Manhattan hotel, you'll find Grand Central Terminal and Broadway. Times Square and Rockefeller Center are also within 2 miles (3 km).
Business services
This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. Self parking, a coffee shop, and a snack bar/deli are also offered.
Jan 14, 2024 by Customer Service
Thank you for the wonderful rating, Christine!It's fantastic you enjoyed your time at The Westin New York Grand Central so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
Dec 5, 2023 by Customer Service
Rebecca, it's a delight to read about your excellent experience at The Westin New York Grand Central. We appreciate your support and look forward to hosting you again soon.
Oct 4, 2023 by Customer Service
Oscar, thank you for choosing The Westin New York Grand Central. We are thrilled to see the top rating and hope to have the opportunity to serve you again in the future.
Aug 6, 2023 by Customer Service
Thanks for the amazing rating, Trisha!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Westin New York Grand Central!
Jun 6, 2023 by Customer Service
Brandon, thank you for taking the time to share your experience.It's fantastic to hear that you found the onsite management attentive and responsive to guests' needs. It's reassuring to know that the team was quick in resolving the maintenance issue you encountered during your stay. Offering a high standard of customer service is of the utmost importance, and they strive to exceed your expectations.Regarding the quality of the rooms, your feedback is highly valuable. The Westin New York Grand Central is constantly working towards improving guests' experiences, so addressing concerns related to room quality and bed comfort is essential. Please rest assured that your feedback will be conveyed to the appropriate teams for future improvements.We regret that you were not entirely satisfied with the cleaning standards throughout your stay. The Westin New York Grand Central puts a strong emphasis on maintaining a clean and tidy environment for guests, and your comments provide an opportunity for them to enhance these important aspects.On a positive note, it's terrific that you found the location to be perfect and convenient. Proximity to various food options and transportation is a crucial feature for many guests, and we are glad that you were able to take advantage of the fantastic location.We appreciate your insights and hope to have the chance to welcome you back in the future to demonstrate our commitment to continuous improvement and exceptional accommodation.
Jun 25, 2023 by Customer Service
Thanks for the amazing rating, Kyle!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Westin New York Grand Central!
May 29, 2023 by Customer Service
Thank you for the 5 out of 5 rating, Francesca!We're thrilled to see how much you enjoyed staying at The Westin New York Grand Central. We look forward to hosting you again in the near future! Thank you again for sharing.
May 22, 2023 by Customer Service
Thank you for the wonderful rating, Spike!It's fantastic you enjoyed your time at The Westin New York Grand Central so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
Apr 24, 2023 by Customer Service
Thank you for this lovely review, David!We're thrilled to know you had such a wonderful experience at The Westin New York Grand Central. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!
Apr 19, 2023 by Customer Service
Thanks for sharing this perfect rating, Michael!We're thrilled to hear you enjoyed your stay at The Westin New York Grand Central! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 16 meeting rooms are available. The luxury The Westin New York Grand Central also features a 24-hour fitness center, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 4.5-star New York hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wireless internet access
Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)
The Westin New York Grand Central offers 774 air-conditioned accommodations with minibars and safes. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium digital channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This New York hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 11 AM.
Amuse Marketplace & Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests will receive smart lock details.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.