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4.3 out of 5

"We loved the cleanliness and the size of our suite. Thanks for contributing to our wonderful Valentines weekend! Lily was awesome at check in, and gi ... " More

By a verified traveler on Mon 17 Feb 2020

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Hotel Description

Boutique hotel near Grand Central Terminal

Manhattan stay

At this Manhattan hotel, you'll be well placed to visit Grand Central Terminal and 5th Avenue, both within a 5-minute walk. Bryant Park and Empire State Building are also within half a mile (1 km).

Round-the-clock service

Free WiFi in public areas, limo/town car service, and dry cleaning are available at this hotel. Multilingual staff at the 24-hour front desk can provide around-the-clock assistance.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$122* Per night/room Mar 31 - Apr 1

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse, 2 Bedrooms, Non Smoking (Suite, 1 King & 1 Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Tuscany by LuxUrban, Trademark Collection by Wyndham ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tuscany by LuxUrban, Trademark Collection by Wyndham

Everyone (7) Couples (3) Family (1)
2 out of 5
Arrived and checked in mid-week. Temperature outside was 15 degrees and our room had a space heater in it which we assumed was to help the wall unit during the cold snap. Well it turned out the space heater was because the room heat was inoperable. We made through an evening where the room temp was never above 60 degrees and the bathroom was much colder. Spoke with front desk the next morning and after telling them that adding another space heater to the room was unacceptable they politely moved us to a new room with a functioning heater. I appreciate staff moving us but wonder about why you would let a room knowing that the heat was not operating in the first place. Still enjoyed our stay.

Posted by on Feb 20, 2024

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Comment from Hotel Management

Mar 5, 2024 by The Tuscany Team

We're deeply sorry for the inconvenience you experienced with the temperature in your room during your recent stay. It's unacceptable that you had to endure such discomfort, especially during a cold snap. We appreciate your understanding and patience as our team worked to resolve the issue promptly.Your feedback is invaluable to us, and we will address the situation with our team to ensure that similar incidents are avoided in the future. We're glad to hear that our staff was able to move you to a new room with a functioning heater and that you still enjoyed your stay overall.If there's anything else we can do to make your next stay even more comfortable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing this matter to our attention.

4 out of 5

Posted by on Sep 7, 2020

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5 out of 5
We loved the cleanliness and the size of our suite. Thanks for contributing to our wonderful Valentines weekend! Lily was awesome at check in, and gifted us with a beautiful room selection. We’ll be back soon.

Posted by on Feb 17, 2020

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5 out of 5
Great coffee offered 24 hrs (espresso based)! Big room, good light and nice city view . Nicely updated lobby and very friendly staff.

Posted by , from Glastonbury CT on Jan 11, 2020

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4 out of 5
The bathroom was too small Not enough space for toiletries Also the outlets for phones and ipads were not sufficient

Posted by on Sep 16, 2019

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5 out of 5
We have stayed at the Tuscany hotel many times and have always enjoyed our stay and we he staff have always been very helpful.

Posted by on Feb 26, 2018

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5 out of 5

Great hotel, but no coffee maker

It was very nice, I jus wish the window would open more than just 3 inches, perhaps a NYC law?

Posted by on Sep 3, 2017

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4 out of 5

Nice hotel in midtown/Murray Hill area

Pros: Quiet room (except for outside horn honking, which is the be expected), comfortable bed and spacious room! Location was fabulous!
Cons: Use of elevator key cards, better towels (so small and rough!)
Location: Grand Central, NY Public Library, Bryant Park; Empire State Building
We took a quick getaway without our children to the city. The location is close to the subway and also within walking distance of Bryant Park, The New York Public Library, Grand Central and more. For the most part, the staff was friendly and helpful, though one night we were stuck in the elevator upon returning from a long day of sightseeing and when we notified the front desk after my husband managed to pry the doors open (no one could hear us ringing the emergency bell over the loud music from the bar) all she said was, 'oh'. and proceeded to do nothing, no call to maintenance, etc. Quaint neighborhood and boutique hotel style is fantastic because people are not running up and down the halls and yelling. We had a great stay and would definitely return in the future.

Posted by , from Columbus, OH on Feb 22, 2017

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4 out of 5

Great Room but...

Pros: The bed and the room space
Cons: Needs personality in the public areas.
Location: Very convenient to library, UN, and Lord & Taylor and Time Square.
Couldn't ask for a better room. Clean, roomy, extremely well appointed and very comfortable. Most comfortable bed I've slept in for a while. The down side is the hotel has virtually no personality. Lobby is tiny and you have to go next door to get to their restaurant. They have a sushi bar but is was closed except Thursday-Sunday. It's a trade-off. If the room is important it is well worth it. It is not your typical NY, NY hotel with a great lobby, bar, restaurant, etc.

Posted by , from Charlotte on Dec 9, 2016

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5 out of 5

Nice hotel

Hotel was very nice. Traffic made it necessary to walk down to Lexington Avenue to hail a cab. Traffic from Queens Tunnel flows through area and is very heavy.

Posted by , from Arkansas on Oct 30, 2015

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About the The Tuscany Powered by LuxUrban

Location 120 E 39th Street, New York, NY 10016

Property Features

As a guest of Tuscany by LuxUrban, Trademark Collection by Wyndham, you'll find multilingual staff, dry cleaning/laundry services, and limo service. Public spaces have free WiFi. The boutique Tuscany by LuxUrban, Trademark Collection by Wyndham also features a porter, an ATM, and a television in a common area. This New York hotel is smoke free.

  • 124 guestrooms or units
  • 17 levels
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Car service
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (0.3 km / 0.2 mi)
  • Metro station: 33 St. Station (Park Av. S) (0.6 km / 0.4 mi)

Room Amenities

Tuscany by LuxUrban, Trademark Collection by Wyndham offers 124 accommodations with laptop-compatible safes and irons/ironing boards. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Desk chair

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 350 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 350 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.