Noise woke me from a dead sleep Posted Oct 31, 2011
The hotel was in a great location for my conference. The room and bathroom were clean. The pillows and the bed were excellent. However, the noise was awful! Not street noise, not noise from other guest rooms, or even other guests. The noise was from the staff in the lobby. 2 out of 4 nights I was woken out of a dead sleep at 3am by the staff talking and watching videos on the internet in lobby. The sound carried all the way down the hall and into my room, and when I got up, went to the lobby and asked the staff to be quiet, she asked me which guest was being loud. Incredially unprofessional and unacceptable for an upscale hotel.