While the room was OK the front desk staff was terrible when trying to extend my reservation . They simply could not help me. They called for a manager who never showed up! Also, beware of tacked on fees.
Comment from Hotel Management
Apr 8, 2015 by Hotel Manager, Hotel Management
Thank you for sharing your perspective, as a valued guest at the Park Lane Hotel New York on your recent stay. It is always our intent for our guests to have a memorable experience that is relaxed creating personalized instinctive service for which we are known and continue to make improvements. We do sincerely apologize for our short fall as we continue to improve our processes and standards through your valued feedback. We do hope that you will return so we may meet and exceed all your expectations.