Dirty and unhelpful staff Posted Jun 21, 2015
We stayed in the hotel for three nights. We arrived very late the first night and had two rooms. The next morning our son told us his they had to put towels on the sheets before sleeping. There were hairs all in the sheets and all over the bathroom floor. Disgusting! I called and asked that the room would be completely cleaned and sheets changed which was done. When trying to get directions from the staff, they were not helpful. Having doors at both ends opening on to different streets, it was never clear which way to head out and where to go. My husband cut his finger on a glass and I went to the front desk asking for band aids and gauze. One guy walked up to me and pulled two out of his pocket. I asked if he had any more to which he responded "no". When I took them back to the room, I realized we needed more than just a band aid and went back down and asked about a pharmacy. They sent me out the wrong door and I wondered around trying to find a place to go - not helpful! After asking people on the street, I finally found one. When we were ready to leave on Sunday, we went down to store our luggage. There was a line a mile long and one person checking bags. Other people were behind the desk doing nothing ! Unclean and unhelpful staff!