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4.3 out of 5

"I liked the location The staff was very nice, we had a slow sink drain and they came up and fixed it very quickly. " More

By a verified traveler on Mon 15 Jan 2024

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$141* Per night/room Mar 31 - Apr 1

Room, 1 King Bed (Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Evolution

Bed Count 1 King Bed Maximum Occupancy 2 Max

One King Bed Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn New York/Manhattan-Chelsea ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn New York/Manhattan-Chelsea

Everyone (12) Couples (5) Family (9)
5 out of 5
I liked the location The staff was very nice, we had a slow sink drain and they came up and fixed it very quickly.

Posted by , from Bellflower on Jan 15, 2024

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5 out of 5
As of late, this is one of the cleanest hotels I have stayed in. There was daily cleaning and the housekeeping staff was extremely nice and courteous. The gentleman who checked our bags in early was so nice. ( We arrived early in the morning and didn't want to walk around with our luggage). Front desk was just as nice and hospitable. This was a rare stay as the employees were not all on their phones and the customer was truly the priority! Kudos to you all! This will definitely be a go to hotel when I'm back in the city.

Posted by on Jan 12, 2024

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2 out of 5

Posted by on Dec 29, 2023

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5 out of 5
The staff was excellent, super helpful! We stayed on the 12th floor ~ first night was fine, the second night there were people on the floor banging around, loud in the hallways and just plain obnoxious! Other than that the stay was fine!

Posted by on Dec 23, 2023

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3 out of 5
Staff and service were fine. The hot water in the bathtub was not clear. It had a smoky color . The lighting was minimal and one lamp didn’t work. The lobby was horrible, dirty furniture and minimal decor . I had guests from out of the U. S. and they and we were not impressed at all for this being a Hilton property, very disappointing . Hilton certainly did not live up to its name .

Posted by on Dec 14, 2023

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5 out of 5
great option

Posted by on Nov 30, 2023

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5 out of 5

Posted by on Sep 12, 2023

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Comment from Hotel Management

Oct 10, 2023 by Hotel Management

Thank you so much for your 5-star rating, Shahira! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5 out of 5

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 8, 2023 by Hotel Management

Thank you so much for your 5-star rating, Amber! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5 out of 5

Posted by on Jul 5, 2023

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Comment from Hotel Management

Jul 26, 2023 by Hotel Management

Thank you so much for your 5-star rating, Gail! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5 out of 5
Came to NYC for a concert at Madison Square Gardens. Hotel was close, convenient and clean. Staff super nice and helpful. The entrance is in the middle of the flower/plant shops which was really cool. Would definitely stay again.

Posted by on Jun 23, 2023

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Comment from Hotel Management

Jun 23, 2023 by Hotel Management

Thank you for sharing your experience with us and with your fellow travelers, Timmothy. We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay! We look forward to welcoming you back to our hotel in the not-too-distant future.

About the Hilton Garden Inn New York/Manhattan-Chelsea

Location 121 W 28th St, New York, NY 10001

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Hotel Policies

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.