STAY SOMEWHERE ELSE! Posted Dec 29, 2012
9 family members reserved 4 rooms over the holidays. There was no tv for the entire 6 nights; one room had NO HEAT, one room had too much heat. One room had no cold water-Ouch! We would never stay here again. However, the housekeeping staff were very friendly. But not the concierges-they seemed too busy for a smile or kind word. The desk people were friendly but harried - not enough staff to handle the crowds. Niles, the restaurant was great and Jorge was the best waiter, friendly, accomodating, etc. He is the real credit to this hotel. Neverless, find another hotel - this one has supposedly just been refurbished...it may need re-refurbishing.