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"We had a lot of ants in our room. And we’re bitten. One of our two tvs were not working and the hotel repair person didn’t speak any English. " More

By a verified traveler on Wed 28 Jun 2023

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Hotel Description

3.5-star hotel near Immaculate Conception Church

Heart of New Orleans

You'll be steps from Immaculate Conception Church and within a 10-minute walk of Lafayette Square with a stay at this New Orleans Central Business District hotel. Audubon Insectarium and Saenger Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$106* Per night/room Mar 31 - Apr 1

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn New Orleans French Quarter/CBD ratings based on 16 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Garden Inn New Orleans French Quarter/CBD

Everyone (11) Couples (4) Family (2)
3 out of 5
We had a lot of ants in our room. And we’re bitten. One of our two tvs were not working and the hotel repair person didn’t speak any English.

Posted by on Jun 28, 2023

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Comment from Hotel Management

Jul 28, 2023 by KB

I apologize that we did not meet your needs during your stay. We strive to always provide the best service possible to our guests, and I apologize that we fell short during your stay.

1 out of 5

Posted by on May 31, 2023

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5 out of 5

Posted by , from BAKERSFIELD on Mar 24, 2023

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Comment from Hotel Management

May 17, 2023 by jake

Thanks for your 5 out of 5 we strive to make every guest feel the same about there stay.

4 out of 5

Posted by on Feb 15, 2023

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1 out of 5
I was charged for valet parking when I was told that it was free bc we were guests of the hotel.

Posted by on May 28, 2022

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Comment from Hotel Management

Jun 14, 2022 by Ev

Dear Ada, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. The valet parking services are located in the same building that we the Hilton Garden Inn French Quarter/CBD is located, but their services are provided by an outsource company and not by the hotel. Some guest book the hotel with rates that includes the valet parking fee but if is not, the guest will need to pay for it as is not included automatically just for be our guest. Please allow me to express my sincerest apologies regarding the valet parking fee confusion. Your comments are very important to us and it saddens me to know that we disappointed you regarding the valet parking fee services and all together made your experience negatively memorable. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely,

5 out of 5
Great Staff, Excellent Room, Parking is expensive

Posted by on Mar 23, 2022

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Comment from Hotel Management

Mar 23, 2022 by Adam

Thank you for taking a moment to share some feedback. We appreciate the stay and hope to see you soon!

1 out of 5
After driving hours we learned they gave our reservation away after paying for parking. Will not come back!

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 5, 2021 by Ray, AGM

We do apologize. Without knowing the name of the guest we cannot see what had happened. Room issue or perhaps an invalid credit card. Sincere thanks.

4 out of 5
The property was convenient!!! It was in walking distance to canal street and bourbon street. The staff was friendly but the pool was super small 😫 The bed was comfortable, and the city view was great!

Posted by on May 19, 2021

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Comment from Hotel Management

May 19, 2021 by Ray AGM

We are glad you enjoyed your stay with us. We would love to have a larger pool but we are limited by the space on the roof top. Thank you for writing your review today.

4 out of 5
Probably was in a nice location. Nice area to walk around and see the sights.

Posted by on May 13, 2021

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Comment from Hotel Management

May 13, 2021 by Adam T

Thank you for taking a moment to share some feedback. We're glad to hear you enjoyed your stay and hope to welcome you back home soon to Nawlins!

2 out of 5

Posted by on May 1, 2021

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Comment from Hotel Management

May 11, 2021 by Ray, AGM

We are grateful that you stayed with us. It looks as if it could have gone better. We would have loved to learn what we could have done better with in order to improve. Sincere thanks.

About the Hilton Garden Inn New Orleans French Quarter/CBD

Location 821 Gravier St, New Orleans, LA 70130

Property Features

Hilton Garden Inn New Orleans French Quarter/CBD offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Event space at this hotel measures 1991 square feet (185 square meters) and includes conference space. The business-friendly Hilton Garden Inn New Orleans French Quarter/CBD also features a rooftop terrace, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star New Orleans hotel is smoke free.

  • 155 guestrooms or units
  • 18 levels
  • 1991 sq ft of conference space
  • 185 sq m of conference space
  • Built in 2004
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.6 km / 1 mi)
  • Metro station: Carondelet at Gravier Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn New Orleans French Quarter/CBD offers 155 accommodations with MP3 docking stations and laptop-compatible safes. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary weekday newspapers. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Bathrooms are partially open
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Hilton Garden Inn New Orleans French Quarter/CBD has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Fitness classes on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 14.95 for adults and USD 6.95 for children
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • French Quarter/CBD
  • Hilton Garden Inn French Quarter/CBD
  • Hilton Garden Inn French Quarter/CBD Hotel
  • Hilton Garden Inn French Quarter/CBD Hotel New Orleans
  • Hilton Garden Inn French Quarter/CBD New Orleans
  • Hilton Garden Inn New Orleans
  • Hilton Garden Inn New Orleans French
  • Hilton Garden Inn New Orleans French Quarter/CBD
  • Hilton Garden Inn New Orleans French Quarter/CBD Hotel
  • Hilton Garden Inn Cbd
  • Hilton Garden Inn New Orleans French Quarter/CBD Hotel
  • Hilton Garden Inn New Orleans French Quarter/CBD New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.