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 Santa Cruz •1 Room
 Santa Cruz • 1 Room
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Best Western Plus All Suites Inn

2.5-star property
500 Ocean St, Santa Cruz, CA 1-855-201-7819
3.7 out of 5
Good!
See all 26 travelocity Reviews

"I found the area to be a little scary due to all the homeless people. " More

By a verified traveler on Tue 12 Dec 2023

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Hotel Description

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

Westside Santa Cruz stay

Your stay at this Westside Santa Cruz hotel places you within 2 miles (3 km) of Santa Cruz Beach Boardwalk and Main Beach. Santa Cruz Wharf and Santa Cruz Surfing Museum are also within 3 miles (5 km).

Free breakfast

This hotel features a gym and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$124* Per night/room May 2 - May 3

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus All Suites Inn ratings based on 26 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus All Suites Inn

Everyone (17) Couples (3) Family (7)
5 out of 5
I found the area to be a little scary due to all the homeless people.

Posted by on Dec 12, 2023

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5 out of 5
We really enjoyed the location and the hotel. I do wish the beds were more comfy. Woke up to a stiff back. Coming from staying at a Best Western Plus the night before, I thought these beds would be same caliber, but they were not great. Other downside is there is not enough hot water to even take a bath. Couldn’t get a 1/3 of the way filled up before water started to get cold. That was a bummer. Luckily, we were just staying one night. If they fix that issue, the place is not bad. I really liked the size of the suite. Very comfortable sized space for 2 people and a dog.

Posted by on Oct 16, 2023

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Comment from Hotel Management

Nov 7, 2023 by Vanessa

Dear Sabina, Thank you for the great review! We are happy to see you enjoyed your stay. I am sorry the bed was not comfy; the mattresses are all new. I Hope to see you again soon.

5 out of 5

Posted by on Aug 12, 2022

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5 out of 5
parking spots are small, but room and ammenities were great.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 21, 2021 by Front Desk

Thank you.

5 out of 5
24 hr coffee, walking distance to key attractions.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 13, 2021 by Lisa

Thank you.

5 out of 5

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 16, 2021 by Front Desk

Thank you.

4 out of 5
The rooms are big and here 2 TVs. The rooms are very clean.

Posted by , from Sunnyvale, ca on Jul 19, 2020

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Comment from Hotel Management

Jul 22, 2020 by H

Thank you for taking the time to review our hotel. We always love to get feedback from our guests. We are happy to hear that you enjoyed your stay with us. We hope to see you on your next visit to Santa Cruz.

4 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 23, 2019 by Hailey Gregory

Thank you for reviewing our hotel. We are so happy to hear you enjoyed your stay with us. We hope to see you again in the future. Thanks again and have a wonderful day.

1 out of 5
Had stayed at a Best Western Plus the previous night that was excellent. This Santa Cruiz facility was a terrible experience - filthy carpets, worn and dirty furniture, mold on the bathroom wall, paint missing in spots, and air conditioning was not working. First told it needed new batteries, then as temperature continued to soar to 80, called again for repairs, and while waiting took out the filters - which must have never been changed or cleaned since they were installed. They were black with dust and mold. I have asthma so this was not a welcome discovery. Although I had been told they were sold out, I asked for a change of rooms and was moved to a higher floor. Cleanliness some better but still not bearing close inspection. Parking is underground with no security. Vagrants can enter and access the hallways. Found a homeless woman outside our door the next morning, sleeping in the corner. Not impressed with the whole operation. One kind point - Joseph from the staff tried his best to assist us and although not maintenance, did clean the filters for us.

Posted by on Oct 30, 2019

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Comment from Hotel Management

Nov 3, 2019 by H

Thank you for taking the time to review our hotel. We are so sorry to hear you had a bad experience with us. Thank you for taking the time to let us know the problems you experienced so we can work hard to improve where we can. Thank you again anf have a good day.

5 out of 5
Everything was great. Rooms were clean. Breakfast was great. The only thing you could ask for more of is parking.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Nov 4, 2019 by Hailey G

Thank you for reviewing our hotel, we always appreciate feedback from our guests. We are happy to hear that you enjoyed your stay even though the parking wasn't ideal. We hope to see you again in the future. Have a wonderful day.

About the Best Western Plus All Suites Inn

Location 500 Ocean St, Santa Cruz, CA 95060

Property Features

Best Western Plus All Suites Inn offers its guests a spa tub and a fitness center. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 570 square feet (51 square meters) and includes conference space. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Plus All Suites Inn. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Santa Cruz hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 3 levels
  • 570 sq ft of conference space
  • 51 sq m of conference space
  • Buffet breakfast (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus All Suites Inn offers 77 accommodations with safes and complimentary newspapers. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Marina nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40 per pet, per day, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Onsite parties or group events are strictly prohibited

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 10 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western All Suite Inn
  • Best Western Plus All Suite
  • Best Western Plus All Suite Inn
  • Best Western Plus All Suite Inn Santa Cruz
  • Best Western Plus All Suite Santa Cruz
  • Best Western Plus Suite
  • Best Western Plus All Suites Inn Santa Cruz
  • Best Western Plus All Suites Inn
  • Best Western Plus All Suites Santa Cruz
  • Best Western Plus All Suites
  • Santa Cruz Best Western
  • Best Western Plus All Hotel Santa Cruz
  • Best Western Santa Cruz
  • Best Plus Suites Santa Cruz
  • Best Western Plus All Suites Inn Hotel
  • Best Western Plus All Suites Inn Santa Cruz
  • Best Western Plus All Suites Inn Hotel Santa Cruz

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Best Western Plus All Suites Inn.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.