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"At the high price point, you don't expect to stand on long lines three times a day for food. But line up you will to get a meal. " More

By a verified traveler on Wed 26 Oct 2022

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Hotel Description

Adults-only beachfront resort with 2 outdoor pools

Beachside getaway

Your stay at this Montego Bay resort places you within a 10-minute walk of Freeport Peninsula and Montego Bay Yacht Club. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Montego Bay Cruise Ship Terminal is within 2 miles (3 km).

All-inclusive

This all-inclusive resort features a private beach, a casino, and a full-service spa. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. Enjoy the 2 outdoor pools and free perks like full breakfast and valet parking.

Deal of the Day

Bed Count 1 King Bed Maximum Occupancy 2 Max
$598* Per night/room Apr 14 - Apr 15

Preferred Club Junior Suite Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View Swim-Out King

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive ratings based on 21 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Everyone (14) Couples (5) Family (2)
1 out of 5

Posted by on Oct 14, 2023

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Comment from Hotel Management

Nov 6, 2023 by Serene Lloyd

Dear Dakota, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd

2 out of 5
Well one of the worst experience we had. I just left the hotel and I couldn’t wait to get home to make a review. We arrived last Saturday 5 pm and we found our room balcony door broken. It was not possible to secure the door. We called reception to let them know. They send someone to fixed two hours later. But it was impossible to do it. We ask for another room and they refused to change our room, even I told them I didn’t feel secure to leave my room open. Next day we requested one pillow softer than the ones in the room,wich they were as hard as a rock, it took more than 12 hours for them to give us the pillow. Staff in the front desk were very unprofessional. It was like they didn’t care about anything. Yesterday was the worst. We realized we didn’t have any shower gel left at 9 am, we call and requested it. They sent someone to our room at 8:30 pm to clean the room. So we told the lady not to forget the shower gel. She left and she didn’t leave the shower gel. The nightmare didn’t end there! I went to the bathroom and there were not water! They close the water and they didn’t even say anything.This morning I went to the front desk to ask again for the freaking shower gel and finally we got it. A day after we requested it. Rooms need some work! Different experience was in the restaurants and bars. People super friendly, service good, food good. But is not worthy having all this problems in your room. I will never stay in a hotel from this chain anymore

Posted by , from coral gables on Jun 15, 2023

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Comment from Hotel Management

Jun 16, 2023 by Serene Lloyd

Dear Joan, It is with great sadness we learn of the challenges you experienced with your room. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd

2 out of 5
The hotel was dated and in need of updates. The staff was friendly. Quality of food was below average. Only breakfast option was a bufffet that serviced the entire resort. Always crowded and always waiting in line. Four or five dinner options but all had limited menus that did not change throughout the week. Only one brand of beer available in the resort and it made my stomach sick. If you’re a bourbon drinker you’re out of luck. Two low end bourbons and that’s it. Drinks in general are poorly made and inconsistent. Overall we were disappointed in our trip but made the most of it.

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 17, 2023 by Serene Lloyd

Dear John, It is with great sadness we learn our resort did not meet your expectations. While we respect that opinions regarding food will always be subjective in nature, we are left remorseful if the meals were not up to your standard. It is certainly unusual that you were only able to receive one brand of beer, as our resort offers 4 different brands of beers and 13 brands of scotch and whisky. As we are constantly striving to improve all our services, we have taken note your comments and will work on the relevant areas. Regards, Serene Lloyd

3 out of 5
At the high price point, you don't expect to stand on long lines three times a day for food. But line up you will to get a meal.

Posted by , from ALPHARETTA on Oct 26, 2022

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Comment from Hotel Management

Oct 27, 2022 by Serene Lloyd

Dear Ernest, Thank you for choosing our resort for your recent vacation.We appreciate you taking the time to share details that did not meet your expectations. I have noted your comments and also shared details with our respective department heads for review and improvement.Best regards,Serene Lloyd

5 out of 5
We had great and unforgettably times in this luxury hotel. The stuffs were very polite, friendly and helpful. The food was great quality and I loved the buffet and asian restaurants and other restaurants. We really enjoyed the food. The cleanness were excellent and sparkling everywhere even restrooms. They had every night great shows and beach party and activities that I really liked it. The hotel location was very good. The hotel had very nice view. Only one thing that i was upset about parasailing their boat was broken and we couldn’t do that otherwise everything was excellent and fantastic. I highly recommended everyone go this nice ,high class hotel and have unforgettable times over there.

Posted by on Aug 23, 2022

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Comment from Hotel Management

Aug 24, 2022 by Serene Lloyd

Dear Linet,Thank you for taking the time to share such an enthusiastic review about your recent stay at Secrets Wild Orchid. We are thrilled that we were able to provide an amazing experience. Your kind comments will certainly be shared with the team as encouragement to keep up their commitment to providing excellent service. We hope to have the honor of hosting you again in the not too distant future. Regards,Serene Lloyd

5 out of 5
Very courteous staff. The resort is beautiful. The grounds arw well kept.

Posted by on Jul 14, 2022

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Comment from Hotel Management

Jul 15, 2022 by Serene Lloyd

Dear Duane, Thank you for sharing a review of your recent stay with us. It is a pleasure to read that you enjoyed the views of our resort and the warmth of our team members. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

3 out of 5
The property was awesome and the staff was great as well

Posted by on Dec 14, 2021

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Comment from Hotel Management

Dec 29, 2021 by Christina

Hello Cornelius, Thank you for your positive feedback about our resort. We are glad your enjoyed your stay with us and hope to see you again for your next planned vacation to Montego Bay. Kind Regards, Christina Smith

5 out of 5

Posted by on Aug 25, 2021

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1 out of 5

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 20, 2021 by Alisteer

Dear Valued Guest, Thank you for providing feedback on your stay experience. Your star rating indicates that your experience was less than excellent, and for this, we sincerely apologize. Should you wish to give us another opportunity, please reach out to me directly with your booking details and I will personally oversee your reservations requests. Regards, Alisteer Nelson Social Media Manager econcierge1.sesmb@secretsresorts.com

5 out of 5
This was our third trip to Secrets Wild Orchid in five years. Such a beautiful resort, amazing ocean view, great drinks, food, service and swimming. We will be back for sure!

Posted by on Jun 6, 2019

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About the Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Location Lot 59A Freeport, Montego Bay, Saint James

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Yoga

  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • All available beverages included
  • Minibar (all beverages included)
  • Tennis lessons included

Property Features

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Free self parking and valet parking are available. This 5-star Montego Bay resort is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Meeting rooms
  • 7804 sq ft of conference space
  • 725 sq m of conference space
  • Built in 2010
  • Full breakfast (free)
  • Casino
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offers 350 accommodations with MP3 docking stations and DVD players. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served free full breakfast daily from 7 AM to 10:30 AM.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Blue Mountain - This theme restaurant specializes in Caribbean cuisine and serves dinner only.

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only.

Himitsu - This theme restaurant specializes in Asian cuisine and serves lunch only.

Oceana - This restaurant specializes in seafood and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

A private beach, an outdoor tennis court, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Secrets Spa by Pevonia has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Grey water recycling system
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (Antigen) is available
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Secrets Wild Orchid Luxury
  • Secrets Wild Orchid Luxury All Inclusive
  • Secrets Wild Orchid Montego Bay Luxury
  • Secrets Wild Orchid Montego Bay Luxury All Inclusive
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.