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"Did not know it was undergoing renovation. No running water when I checked in. Staff was pleasant. Room was clean, however. " More

By a verified traveler on Sun 26 Jan 2020

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Hotel Description

Family-friendly 3-star hotel near Montego Bay Marine Park

Near the airport

Within 2 miles (3 km) of this Montego Bay hotel, you'll find Doctor's Cave Beach and Civic Centre. Montego Bay Marine Park and Westgate Shopping Centre are also within 3 miles (5 km).

Dining, fitness center

This hotel features an outdoor pool, a spa tub, and a restaurant. Families will appreciate the onsite laundry facilities and babysitting. Enjoy the gym and perks like free self parking and free WiFi.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grandiosa Hotel ratings based on 12 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Grandiosa Hotel

Everyone (9) Couples (1) Family (2)
3 out of 5
Did not know it was undergoing renovation. No running water when I checked in. Staff was pleasant. Room was clean, however.

Posted by on Jan 26, 2020

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1 out of 5
The phone in the room didn't work, there was no wi fi in the rooms you have to go to the lobby to get half of the service. if you need ice, you have to give the front desk your water pitcher and they will bring the ice to you. the first 2 days i had no hot water. There was drilling at 8am to 4pm. short on towels . I have to asked for wash rags. One staff keep apologising for the conditions of the place and stated that its under new management .

Posted by on Aug 13, 2019

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2 out of 5

Posted by on Aug 8, 2019

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2 out of 5
The staff was nice however I was not pleased with the room. The bed was very hard, hard water was in and out in the shower. No electrical out within reach in the bathroom. No iron or ironing board. I would not stay at this resort again.

Posted by on Feb 26, 2019

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5 out of 5
I liked the staff! They were very pleasant and helpful. The food at the restaurant was good also.

Posted by on Feb 10, 2019

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3 out of 5
Didn't like location.On the map it looked close to the beach, but had to take a cab to get anywhere, which was very costly. Food=mediocre. Menu=could use some small snack type or lighter items like shrimp cocktail cup of soup. Even if the bar had chips, pretzels, popcorn, etc. No activities, music, happy hour, etc. Reggae Happy Hour would have been fun! Impt. The whirlpool had 2 open drains that would be easy to hurt oneself if stepped in. No shampoo in the room, that is a staple in most hotels. I asked & they provided it. Would have like to see the hotel lobby & rooms have some colorful Jamaican artwork to brighten the atmosphere. It would have been nice to have a paper list of the TV stations. The staff was friendly & accommodating,

Posted by , from Michigan , us on Feb 9, 2019

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5 out of 5
I had a very pleasant stay at the Grandiosa Hotel. The place was nice and clean and the View was awesome. The staff were EXTREMELY courteous and pleasant. I really enjoyed my stay there.

Posted by on Jan 21, 2019

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2 out of 5

disappointing stay

Pros: the staff
Cons: hotel rooms need to be cleaned properly and a/c updated to something hat works.
Location: xx
I checked in on friday july 20 and I had previously called to ask for a room on the first floor. On checking in I met the best thing about this hotel and it was Grace the receptionist. she recognized my voice and called me by name as i entered. she did make sure i had a room on the first floor. but after that everything went south. the room smelt like somewhere that was flooded and has that wet smell. the room was hot as the 100 year old a/c unit struggled to blow some sort of air in the room. my skin started to crawl as i started to feel uncomfortable. tried turning on the tv and there was no remote. called front desk and was advised someone would be there shortly. when i was leaving 2 hours later no one had come to assist. i was in montego bay for sumfest so i left and headed to sumfest. came back at 6am and when i went to the room and went in the bathroom i was bitten by an ant. on investigation I realised there was an infestation of red biting ants in the bathroom. I then went and slept in my car. took a shower saturday and left. i paid for 2 days but stayed only one. experience was not good.

Posted by , from new york on Jul 23, 2018

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3 out of 5

Nice quiet hotel, however needs some refurbishing

Pros: Close to airport
Cons: Some form of entertainment. Does not have to be elaborate. No hotel schedule. We thought Sunday brunch for sure - NO! Pool closed.
Location: Not the outgoing type so did not seek out things to do.
There was no entertainment other than the TV set in room and in lobby and restaurant area Refrigerator but no microwave or tea kettle. Staff was great, very polite and the food was delicious

Posted by , from NJ on Nov 2, 2015

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2 out of 5

1St time in Mobay!!!

This hotel wasn't a wow factor for us. We normally stay in Negril and after that trip we will continue to. The breakfast was awful they said it was bacon but who knows. When you ask for red snapper they bring you king fish and expect you not to notice. The restaurant wasn't all that good. Was looking for some real good jerk pork and chicken. Lol, the hotel was close to the airport. We had a ok view but still wasn't impressed. We went to doctors cave beach and I LOVED IT!! Nothing like food and drinks while laying in the sun. Employees where ok, but thanks but no thanks will stick to Negril!!!

Posted by , from Fort Lauderdale on Mar 24, 2015

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Property Features

There's a restaurant on site. WiFi is free in public spaces. Grandiosa Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Grandiosa Hotel. The hotel can provide concierge services and wedding services. Free self parking is available. Smoking is allowed in designated areas at this 3-star Montego Bay hotel.

  • 1 building
  • 45 guestrooms or units
  • 3 levels
  • Built in 1989
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grandiosa Hotel offers 45 accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include shower/tub combinations. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Casino nearby
  • Golfing nearby
  • Sailing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 11:30 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 29.04 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Jamaica Grandiosa Hotel
  • Grandiosa Hotel
  • Grandiosa Hotel Montego Bay
  • Grandiosa Montego Bay
  • Hotel Grandiosa
  • Jamaica Grandiosa Resort
  • The Jamaica Grandiosa Hotel
  • Grandiosa Hotel Hotel
  • Grandiosa Hotel Montego Bay
  • Grandiosa Hotel Hotel Montego Bay

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.