First and Last Trip to Gran Bahia Posted Oct 25, 2013
Jamaica is a beautiful country. It's such a shame that our experience at this resort did not match our expectations of a relaxing vacation in paradise. We did enjoy the beautiful beach (on the far side) and mountain views. The grounds are also very beautiful and well-kept. The resort is clearly showing wear, but we would've forgiven that had the staff been friendlier. They weren't necessarily rude, but more indifferent. there were a few exceptions, such as some of the wait staff in the Orchid buffet restaurant. The sales ladies always wore smiles, but we didn't want to be bothered with a sales pitch on vacation. Check-in was pretty unremarkable, but our issues started right away. Immediately after check-in, we called to request a new room when we discovered that our "view" was of a concrete slab. The sheets on the bed were also stained. We were told that the advantage of that room was the hot tub, to which we said no thanks (we are not fans of water-borne bacteria/disease). We were asked to check availability of a new room in the morning, so we sprayed the sheets with our travel can of Lysol and slept in an unstained corner of the bed. We were accommodated the next day, but the new room had damp sheets and bedding, which smelled of mildew. The smell was not slight or faint either. We requested new sheets when we came in from dinner that night and changed them ourselves. The food was okay and so was the entertainment. We had dinner at Mikado one night, which was above average. I enjoyed the Jamaican heritage dance show on Saturday night. Still, neither my boyfriend nor I felt like we were on vacation. We had a great time spotting cool sea life and swimming in the ocean (which is why we gave it 2 stars), but our experience wasn't so great back at the ranch. If I could sum up the feeling, I'd say we felt like the resort staff's pesky house guests. I'm told that we Americans set too high a bar, but I don't think clean sheets and friendly service is too much to ask. Maybe it was the color of our bracelets? Nonetheless, we will visit Jamaica again but we will be staying elsewhere.