6/10 Okay
Odenys, Miramar
Traveled with family and small children, Traveled with family
Jan 16, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, It was a fairly good stay. Personnel is very nice and professional. We ran into a couple of issues though. Upon arrival, my card was charged $600 as a deposit for the 2 rooms I had booked (Never seen that much asked as deposit), then I was charged for an early check-in. Interesting how fast that happened, but when I emailed them a month in advance asking for suggestions as the trip was part of our wedding anniversary, I never got an answer. When I asked, The easy answer came up " We do not have any request on file" . I moved on and made my own arrangements. Next problem, first night we did not get enough hot water in our room and I went down to the front desk to report it and their answer was " We will send engineering tomorrow at a convenient time for you" to which i answered " Any time after 10 am will be fine as we will be out all day". We returned to the hotel close to midnight and nothing was done. When I went to the front desk to report the issue, the overnight manager simply assigned us another room that was supposed to be an upgrade since I would receive 2 bottles of water, bathrobes and sleepers complimentary. With all due respect, Hilton can do way better than that. I decided not to push or argue as my plan was to enjoy my family time away from home, but a revision to all these processes is a must.
Odenys
Stayed 4 nights in Jan 2024