Poor Overall Experience Posted Sep 20, 2013
As we entered the room, we found a urine filled toilet. We told the front desk and when we returned three hours later, we found it in the same condition. Manager was on our floor and when we tried to have her inspect the room she stated she did not have time but would have it resolved. It was my wife's birthday so we went to their dining room for supper. The waiter came to get our order and we had a problem communicating with him. I asked if they had lobster tail he responded "NO ", but shorty after that lobster tails were being served. He took our orders and never asked what we wanted to drink and when taking our salad order, never asked what type of dressing. After being ignored for approx. 35 minutes we walked out. While walking out, he followed us out stating," don't complain because I will get fired". Made me think this must not be his first complaint. We went to the front desk and asked for the manger. It was the same person who didn't have time for us on our earlier situation. When explaining our dining room experience, she was very sarcastic. We left and had to find somewhere to eat. The next morning I went to complain and she was there again. She apologized for our experience and said she waived our valet parking and taxes. I explained it was not about the money, it was how bad of a overall experience we had on a special occasion.