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AC Hotel by Marriott Miami Beach

4-star property
2912 Collins Avenue, Miami Beach, FL 1-855-201-7819
3.6 out of 5
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See all 14 travelocity Reviews

"The best parts about the hotel were the location and the staff. Everyone was friendly and as helpful as they could be. It seems like it may have bee ... " More

By a verified traveler on Tue 16 Feb 2021

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Hotel Description

4-star hotel near Miami Beach Boardwalk

Oceanside stay

Within a 15-minute walk of this South Beach hotel, you'll find Miami Beach Boardwalk and Collins Avenue Shopping Area. Fontainebleau and Ocean Drive are also within 2 miles (3 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$211* Per night/room May 12 - May 13

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

AC Hotel by Marriott Miami Beach ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for AC Hotel by Marriott Miami Beach

Everyone (11) Couples (1) Family (2)
3 out of 5

Posted by , from Bogota on Sep 3, 2022

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Comment from Hotel Management

Dec 5, 2022 by AC Family Member

Dear Hans, We appreciate you taking the time to leave your rating. However, we are disappointed we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Thank you,AC Family Member

1 out of 5
This place is only good for the person who "JUST ONLY" need a place to sleep other than that there's nothmuch good about it the room is very small the balcony room are facing an old abandoned building and some rooms have a terrace shared by others and will give it to you if you book a balcony and all the other balcony rooms are taken also its not on the beach AT ALL you must walk through another hotelz property to see the beach there are no places to eat or get drinks nearby Nd it isn't really close to the action you'd expect in Miami it took my lyft over 20 minutes to reach south beach bottom line dont stay here if you're looking for more than a place to sleep

Posted by on Aug 31, 2021

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Comment from Hotel Management

Sep 1, 2021 by AC Family Member

Dear Jermaine, thank you for choosing to stay at our hotel. We sincerely apologize for not meeting your expectations. We are known for our exceptional service and attention to detail, and we are disappointed this was not your experience. We have reviewed your comments with our associates to prevent these issues from repeating. We hope you will give us another opportunity to regain your trust. Thank you, AC Family Member

3 out of 5
The best parts about the hotel were the location and the staff. Everyone was friendly and as helpful as they could be. It seems like it may have been a nicer hotel before and something has been lost (maybe due to the pandemic). The "amenities" were an additional $25 "resort fee" for stuff we didn't use or were not available. The pool closed two hours before the sign said they did so we couldn't watch the sunset from there. The oversized lawn games would have been cool if they weren't broken. The two chairs on the beach were nice the one day we could use them but they also closed up at 5pm. There was a nice quick breakfast "buffet" that we had one day. Every time we tried to go to the bar, no one was working. We also got into our room later than check in time. It seemed like they did not have enough employees and did not do any servicing of rooms during our stay. But, you could always ask for something (more towels, etc) and get it. The rooms are small and have no closet but we had a balcony and ocean view which was nice.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 17, 2021 by AC Family Member

Dear Guest, thank you for your valuable feedback. We are glad overall you enjoyed your stay and that you liked our location as well as our associates. However, we are sorry for not meeting all of your expectations and for the concerns you outlined. Thank you again for sharing your observations so we may improve our guest experience. We hope to have another chance to provide you with the outstanding hospitality you should have received this visit. Thank you, AC Family Member

2 out of 5
The staff is incredibly rude. Regardless of covid19 there is a standard Marriott should have when treating guest. Valet was extremely rude and yelled at me while trying to check in. Getting refunded after not being allowed to check in at 1 am has been a nightmare. I will never use Marriott again and it makes me so sad that they bought SPG— which was hey have started to ruin that brand as well.

Posted by on May 6, 2020

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Comment from Hotel Management

May 7, 2020 by Manager

Dear Valued Guest, Thank you for choosing to stay with us, and thank you for your candid feedback. I am truly sorry to hear about the service failures that you experienced. I have shared your feedback with my team, and we are taking immediate corrective actions to ensure this was an isolated incident. I hope that you will stay with us during a future visit to Miami. We would love to give you the exceptional stay that should always be expected from us. Thank you, AC Family Member

5 out of 5

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 5, 2019 by AC Family Member

Dear Guest, thank you for your excellent rating of the AC Hotel Miami Beach. We are glad you enjoyed your experience with us and hope to see you again soon. Thank you, AC Family Member

5 out of 5

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by AC Family Member

Dear Guest, thank you for your excellent rating of the AC Hotel Miami Beach. We are glad you enjoyed your experience with us and hope to see you again soon. Thank you, AC Family Member

5 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by AC Family Member

Dear Guest, thank you for your excellent rating of the AC Hotel Miami Beach. We are glad you enjoyed your experience with us and hope to see you again soon. Thank you, AC Family Member

5 out of 5

jam from Jersey

my experience at AC hotel was excellent. room was very clean and staff was great. beautiful rooftop view with pool. beach literally across the street. such a great time.

Posted by , from nj on Aug 6, 2018

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4 out of 5

Nice stylish hotel

Pros: The best part was the rooftop pool view. The hotel desk clerk Jovani was the bomb, a really nice guy.
Cons: There was no place to put your clothes,The breakfast was $20 for continental, with pepperoni and salami, Parking was outrageous.
Location: When I booked I thought the hotel was on the beach,but it was a short walk across the street. There was a grocery and liquor store and Subway nearby.

Posted by , from Elkhart, IN on Oct 9, 2016

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1 out of 5

Don't waste your time staying at AC Hotel.

Pros: NOTHING AT ALL.
Cons: Customer service. Too many hidden fees. Directly across from beach but hotel doesn't provide beach chairs or umbrellas.
Location: Nothing really. Most attractions are either further down the street closer to SoBe or need to travel further up Collins for nice restaurants/dinner.
This hotel is NOT 4 stars as rated online. It's more like 2.5 at best. Don't waste your time or money. Stay anywhere else. Worst Marriott experience ever. Very shocked to hear this is a Marriott property. Will never stay here again. Room wasn't cleaned prior to check in. Too many hidden fees once you're staying at hotel. Hotel doesn't provide beach chairs or umbrellas and they're located across from beach. We travel to Miami about 4-5 times a year and have NEVER had a hotel not provide such basics as that. It's typically complimentary at beach and included with your stay for up to 2 guests. Don't bother wasting time staying here. If you like that area the Edition directly across the street is FAR NICER. We went there and had the best time. Totally made up for the crappy service and bad customer service at AC Hotel.

Posted by on Aug 24, 2016

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About the AC Hotel by Marriott Miami Beach

Location 2912 Collins Avenue, Miami Beach, FL 33140

Property Features

AC Hotel by Marriott Miami Beach offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and 2 meeting rooms are available. Event space at this hotel measures 3250 square feet (302 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly AC Hotel by Marriott Miami Beach. Parking is available for a fee. This 4-star Miami Beach hotel is smoke free.

  • 150 guestrooms or units
  • 7 levels
  • 3250 sq ft of conference space
  • 302 sq m of conference space
  • Built in 2015
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

AC Hotel by Marriott Miami Beach offers 150 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Miami Beach hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10 AM and on weekends from 7 AM to 11 AM.

AC Kitchen - This restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

AC Pool Bar - This poolside tapas bar serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

GIN + COLLINS - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Personal motor watercraft nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property accepts parcel deliveries on behalf of in-house guests. There is no charge for up to 2 standard-size parcels (0-26 inches). Delivery fees apply for each non-standard parcel, and for each parcel received 5 days or more before a guest's stay. The property cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 per person
  • Valet parking fee: USD 47 per day
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • AC Hotel Marriott Miami Beach
  • AC Marriott Miami Beach
  • Ac By Marriott Miami Miami
  • AC Hotel by Marriott Miami Beach Hotel
  • AC Hotel by Marriott Miami Beach Miami Beach
  • AC Hotel by Marriott Miami Beach Hotel Miami Beach

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.