"Housekeeping was definitely lacking, did not clean our room when we asked. And when our room was cleaned, it was not cleaned properly (did not replace ... " More
On the beach
With a stay at this Zona Dorada resort, you'll be within half a mile (1 km) of Playa Brujas and 2 miles (3 km) of The Mazatlan Malecón. Punta Camaron Beach and Islands and Protected Areas of the Gulf of California are also within 2 miles (3 km).
Poolside dining
This smoke-free resort includes 3 restaurants, an outdoor pool, and a spa tub. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the gym and perks like a free area shuttle.
Dec 28, 2022 by El Cid Resorts
Dear Daisy,First of all, we would like to thank you for taking the time to share your review regarding your recent experience at el Cid Moro.Please be assured that we will take corrective actions in regards the issues mentioned with housekeeping.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.
Oct 22, 2021 by El Cid Resorts
Dear Griselda, Thank you for taking the time to share your comments regarding your stay. We are sorry to hear that our all inclusive package did not meet all your expectations. It should be mentioned that we have two different all inclusive packages and maybe the Elite one can adapt to your needs. We hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.
Apr 7, 2021 by El Cid Resorts
Estimado Huésped, Gracias por sus compartirnos su calificación. Estamos contentos de saber que disfrutó del servicio. Esperamos su pronto regreso al puerto para darle la bienvenida. Saludos Cordiales, El Cid Resorts.
All-inclusive room rates at El Cid El Moro Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included in your stay.
Land activities
Entertainment
Not included
Some rates at El Cid El Moro Beach Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. El Cid El Moro Beach Hotel offers its guests a children's pool, an outdoor pool, a spa tub, and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business center and meeting rooms. A terrace, a children's club, and tour/ticket assistance are also featured at the family-friendly El Cid El Moro Beach Hotel. This 3.5-star Mazatlán resort is smoke free.
Available in all rooms: WiFi (surcharge) , Wireless internet access
Available in some public areas: WiFi (surcharge) , Internet access - wireless , Internet access in public areas - surcharge
Self parking (surcharge) , Valet parking (surcharge)
El Cid El Moro Beach Hotel offers 294 accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available.
La Concha - Overlooking the ocean, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).
La Conchita - This poolside bar serves light fare only.
Room service is available.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.