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El Cid El Moro Beach Hotel

3.5-star property
Av Camaron Sabalo s/n, Mazatlán, SIN 1-855-201-7819
3.3 out of 5
See all 9 travelocity Reviews

"Housekeeping was definitely lacking, did not clean our room when we asked. And when our room was cleaned, it was not cleaned properly (did not replace ... " More

By a verified traveler on Tue 27 Dec 2022

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Hotel Description

3.5-star beachfront resort near Cerritos Beach

On the beach

With a stay at this Zona Dorada resort, you'll be within half a mile (1 km) of Playa Brujas and 2 miles (3 km) of The Mazatlan Malecón. Punta Camaron Beach and Islands and Protected Areas of the Gulf of California are also within 2 miles (3 km).

Poolside dining

This smoke-free resort includes 3 restaurants, an outdoor pool, and a spa tub. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the gym and perks like a free area shuttle.

Luxury Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$179* Per night/room Apr 21 - Apr 22

One Bedroom Elite Golf Experience

Bed Count 2 Full Beds Maximum Occupancy 6 Max

One Bedroom Elite

Bed Count 2 King Beds Maximum Occupancy 6 Max

Luxury Elite Golf Experience

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

El Cid El Moro Beach Hotel ratings based on 9 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for El Cid El Moro Beach Hotel

Everyone (3) Family (2)
3 out of 5
Housekeeping was definitely lacking, did not clean our room when we asked. And when our room was cleaned, it was not cleaned properly (did not replace towels, did not give shampoo/conditioner, etc). Building is deteriorating and old, loud construction everywhere. I expected much more.

Posted by , from SPRING VALLEY on Dec 27, 2022

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Comment from Hotel Management

Dec 28, 2022 by El Cid Resorts

Dear Daisy,First of all, we would like to thank you for taking the time to share your review regarding your recent experience at el Cid Moro.Please be assured that we will take corrective actions in regards the issues mentioned with housekeeping.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

3 out of 5
All-inclusive was not all included, very disappointed.

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 22, 2021 by El Cid Resorts

Dear Griselda, Thank you for taking the time to share your comments regarding your stay. We are sorry to hear that our all inclusive package did not meet all your expectations. It should be mentioned that we have two different all inclusive packages and maybe the Elite one can adapt to your needs. We hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.

5 out of 5

Posted by on Mar 28, 2021

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Comment from Hotel Management

Apr 7, 2021 by El Cid Resorts

Estimado Huésped, Gracias por sus compartirnos su calificación. Estamos contentos de saber que disfrutó del servicio. Esperamos su pronto regreso al puerto para darle la bienvenida. Saludos Cordiales, El Cid Resorts.

2 out of 5

We just came back from our trip..February 6th,

Pros: The food and the staff were great. The pool was also very large and nice.
Cons: The management should listen to their guests or else they may write a bad review!
Location: Good location, nice beach. Short ride to historic Mazatlan, which is a must see.
This is my first review that I've ever written. We just came back from our stay at this hotel. First, I must say the staff at the pool and restaurants were excellent, very attentive and always friendly. The staff at the lobby, not very friendly or helpful. We requested another room because ours was adjoining, well the door to the other room was so thin,it sounded like the neighbors were staying with us. They would come home late and we would have to listen to them party etc...we when requested another room, we were told "we reserve our good rooms for our members and maybe if you sign up for the timeshare we will switch your room". (told to us by the manager of the hotel) Why would I sign up for a time share, when this is how you treat a guest. Our tub did not work, the water ran really hot and really cold in the shower. You have to pay for WIFI, if you want a crib, you pay for that, don't leave dishes in the sink or you will be charged for that as well. I felt all they wanted was to sell us a timeshare and if you weren't a member you were second class. I wouldn't come back to this hotel.

Posted by , from Maryland on Feb 8, 2016

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1 out of 5

Worst place I have stayed at in Mexico.

Pros: The people at the front desk. The agreed we were mistreated by management.
Cons: Not blame one person for another's action.
Location: Wasn't interested in anything other than photographing at the hotel which we were not allowed to do.
Paid for 1 day, used room for 3 hours, was not allowed to take any photos which is the ONLY reason we went there.

Posted by , from california on Nov 15, 2015

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4 out of 5

Great service!

I went last month along with other 5 girlfriends. Due to the safety concerns issued to travelers, we were a tad concern but once in the hotel we felt very safe. The service was excellent by the waiters in the pool and the restaurant. We loved the service at the La Cascada. The hotel is not a 5star hotel but it has what you need. We had several plumbing issues with the bathroom. There is no free wifi. There is a lot of national travelers and as an international travel you don't receive exceptional customer service you get in other resorts. We were surprised that they account for beach towels at the pool. You get charged if you don't return it. But overall, the service made a great experience for my friends and I. The pool staff and restaurant staff took great care of us. (It made up for the front desk, maintenance and management overall). 

Posted by on May 18, 2013

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5 out of 5

Great value for the money.

Pros: Close restaurants, great location
Cons: No free Internet
This is a very high quality hotel in a great location of Mazatlan. The staff is friendly and very efficient. The pool is outstanding, and the restaurants are top notch. My brother and I stay here every year on our yearly fishing excurision and will continue to do so.

Posted by , from Long Beach, CA, USA on Jun 11, 2012

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2 out of 5

Incompetant Staff Throughout!

The all-inclusive package is such a rip off. There's great food throughout the entire city and even with taxi service, there's no way you can spend $* per day per person for food and drinks and entertainment in Mazatlan. I found the majority of the staff absolutely incompetant at their jobs and for a hotel only 20 years old, the deffered maintainence is obvious. I stayed for two weeks and had numerous issues throughout my entire stay. They love to say they're sorry for your inconvenience but actually doing something about it, that's another thing. I wouldn't stay at this hotel. The beds are rock hard, the showers and tubs are all broken or don't work properly. Try the Mariana or just go to the El Cid in Cancun which is a great experience and location. There's just much better places to stay in Mazatlan. I never got to actually relax the whole time I was here because the hotel just has a "Lord of the Flies" mentality. Save your money and stay somewhere else or at least, DO NOT BUY the all-inclusive!

Posted by on Dec 31, 2010

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5 out of 5

Great all-inclusive at El Cid Moro Beach

This was our second stay at El Cid and we went with the Elite all-inclusive. Although pretty expensive it makes life so much easier since you don't have to carry money around. The staff was absolutely excellent. We ate almost every meal at La Concha, and with the exception of one evening when they were having a special event, all food and service was terrific. We had two 15-year-old girls who loved the beach and the pools and especially enjoyed being pampered by having drinks and snacks delivered right to them anytime they wanted. A very safe and clean atmosphere for having your kids with you. I highly recommend. One precaution, my husband who loves the ocean, was stung by some type of poisonous fish which required a visit to the doctor and five shots. The sting is very rare with tourists, but is extremely painful. Just be careful in the water since there are also jelly fish and other small stinging animals.

Posted by on Jan 11, 2010

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About the El Cid El Moro Beach Hotel

Location Av Camaron Sabalo s/n, Mazatlán, SIN 82110

All-inclusive Details

All-inclusive room rates at El Cid El Moro Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • Meals and beverages at companion properties

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included in your stay.

Land activities

  • Fitness facilities

Entertainment

  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • Surcharge for premium food items
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included

Property Features

Some rates at El Cid El Moro Beach Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. El Cid El Moro Beach Hotel offers its guests a children's pool, an outdoor pool, a spa tub, and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business center and meeting rooms. A terrace, a children's club, and tour/ticket assistance are also featured at the family-friendly El Cid El Moro Beach Hotel. This 3.5-star Mazatlán resort is smoke free.

  • 294 guestrooms or units
  • 28 levels
  • 3 dining venues
  • Meeting rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge) , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free area shuttle; airport shuttle

Room Amenities

El Cid El Moro Beach Hotel offers 294 accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available.

  • Private balcony
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Concha - Overlooking the ocean, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

La Conchita - This poolside bar serves light fare only.

Room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Playground on site
  • Personal motor watercraft nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 150.0 per night.
  • Cribs (infant beds) are available for MXN 150.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: MXN 250 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: MXN 150.0 per night
  • Rollaway bed fee: MXN 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Cid El Moro
  • El Cid El Moro Beach
  • El Cid El Moro Beach Hotel
  • El Cid El Moro Beach Hotel Mazatlan
  • El Cid El Moro Beach Mazatlan
  • El Cid Moro
  • El Moro Hotel
  • Hotel El Moro
  • Hotel Moro
  • Moro Beach
  • El Moro Tower El Cid Mazatlan
  • El Cid Moro Beach Hotel
  • El Cid El Moro Beach Mazatlan
  • El Cid El Moro Beach Hotel Resort
  • El Cid El Moro Beach Hotel Mazatlán
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.