Never again. Posted Jul 5, 2015
I was punished by the Sheraton staff for booking through travelocity. Our first night there I was given a room with one king bed and told, "Sorry but when you book through a third party we don't guarantee your room type." I was traveling with 3 teenagers and told to all fit in one bed or some of us could sleep on the floor. I have never been told by any hotel, cheap or expensive, to sleep on the floor. We were moved to the type of room I had booked the second day but after an hour of waiting for our luggage to be moved, I tracked down our bags and had a bell man bring them up. I was told that the first days resort fee would be waived for my inconvenience. It was not waived and the front desk does not have the ability to make changes to a bill. When there was a restaurant charge on the bill that was not mine I had to wait 10 minutes while the desk clerk found the actual invoice to prove me wrong. I was the one who was right and the charge was then removed. While waiting for the desk clerk to find the invoice, the line behind me for people checking in and out continually grew. By the time I was finished the line was about 20 people deep with only 2 desk clerks, which was the way the hotel was staffed the entire visit. The staff at the Sheraton does not seem to have the ability to help you in any way, The only staff that is pleasant and says "Aloha" is the cleaning and maintenance staff. When I had questions, that was who I asked.