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 Mallorca Island •1 Room
 Mallorca Island • 1 Room
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Grupotel Orient

4-star property
Carrer de la Duna, 3, Palma de Mallorca, Mallorca 1-855-201-7819
2.0 out of 5
See all 1 travelocity Reviews

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Hotel Description

Family-friendly 4-star hotel near El Arenal Beach

Seaside stay

Stay at this Palma de Mallorca hotel and you'll be within 2 miles (3 km) of El Arenal Beach and 9 miles (15 km) of Cathedral of Santa Maria of Palma. Mallorca Casino and Porto Pi Centro Comercial are within 12 miles (20 km).

Full-service spa, dining

This eco-certified hotel features a full-service spa, 4 outdoor tennis courts, and a restaurant. Bring the family and enjoy the mini golf, children's pool, and arcade/game room. Enjoy the outdoor pool and perks like free WiFi.

Double Room (2 Adults)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$118* Per night/room Apr 23 - Apr 24

Double Room Single Use

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Double Room, Partial Sea View (2 Adults)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room Single Use, Pool View

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Double Room Single Use, Partial Sea View

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Grupotel Orient ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grupotel Orient

Everyone (1)
2 out of 5

Very rude staff in hotel's restaurant.

I bought a full board with this hotel, meaning breakfast, lunch and dinners were included. On our second day waiter at the restaurant was super rude during lunch. He was telling me that our names were not on the list. He was very agitated, yelled at us in front of other patrons. I firmly asked him for his name, but he covered his name tag and run away. It was very humiliating scene. I have complained to the hotel's manager, but he told that he already spoke to the waiter and apparently the waiter thought that we are from another hotel. He sent us a bottle of wine, but I felt that the whole situation was completely mismanaged and the waiter never apologised to us. One thing I would suggest - simple wrist bracelet appropriately colour coded would eliminate this type of situation in the future. May be recognising that some waiters are more suited to work as security officers would be a much better fit, would also help. The whole incident left a really sour taste and I am not planning to return to this hotel.

Posted by , from Canada on Nov 19, 2017

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Comment from Hotel Management

May 5, 2018 by Jose Luis

Dear guest, We always try to satisfy all of our customers, so we are very sorry for the incident in the restaurant and would like to apologize for the misundertanding. Thank you for your understanding. We hope, one day you change your intention and decide to visit us again, it would be a pleasure for us try to make your stay as pleasant as you would expect. Sincerely, The management

About the Grupotel Orient

Location Carrer de la Duna, 3, Palma de Mallorca, Mallorca 7600

All-inclusive Details

All-inclusive room rates at Grupotel Orient are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Grupotel Orient are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grupotel Orient offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. An outdoor pool, a children's pool, and a spa tub are also featured at the family-friendly Grupotel Orient. You'll have access to the health club at a partner property. This 4-star Palma de Mallorca hotel is smoke free.

  • 1 building
  • 272 guestrooms or units
  • 7 levels
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Built in 1971
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Property shuttles: Area shuttle

Room Amenities

Grupotel Orient offers 272 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers. This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Onsite venue - This buffet restaurant specializes in international cuisine and serves dinner only.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Miniature golf on site
  • Mountain biking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.

Fee for in-room wireless Internet: EUR 5 per day (rates may vary). Fee for wireless Internet in public areas: EUR 5 per day (rates may vary).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 48 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Grupotel Orient
  • Grupotel Orient Hotel
  • Grupotel Orient Hotel Playa de Palma
  • Grupotel Orient Playa de Palma
  • Grupotel Orient Playa De Palma, Majorca
  • Grupotel Orient Hotel
  • Grupotel Orient Palma de Mallorca
  • Grupotel Orient Hotel Palma de Mallorca

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.