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Room type
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Deluxe Room

One Queen Bed or Two Twin Beds
25 square meters • Max Occupancy: 2 adults
Includes: Free Wireless Internet
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Deluxe Club

One Queen Bed or Two Twin Beds
25 square meters • Max Occupancy: 2 adults
Includes: Free Wireless Internet
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Zaha Hadid Space Club

One Queen Bed or Two Twin Beds
25 square meters • Max Occupancy: 2 adults
Includes: Free Wireless Internet
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Junior Suite

One Queen Bed or Two Twin Beds
50 square meters • Max Occupancy: 3 adults
Includes: Free Wireless Internet
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Luxury design hotel in Madrid's entertainment district

A stay at Hotel Silken Puerta America places you in the heart of Madrid, convenient to National Auditorium of Music and Prado Museum.

This 5-star hotel is within close proximity of Las Ventas and Fundacion Lazaro Galdiano.

Make yourself at home in one of the 315 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include direct-dial phones, as well as safes and desks.

Take advantage of recreational opportunities offered, including a nightclub, a health club, and an indoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Satisfy your appetite at the hotel's restaurant, which serves lunch and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and audiovisual equipment. Event facilities at this hotel consist of a conference center, banquet facilities, and exhibit space. A roundtrip airport shuttle is complimentary during limited hours.


General

Hotel Silken Puerta America was communally designed by 19 architects from around the world. Each studio was responsible for a different floor or area of the property, creating a modern, eclectic design hotel in the heart of Madrid. The lower floors are dominated by dining options, including 2 contemporary Spanish restaurants and a bar/lounge. The top floor, or Attic, is home to a fitness center, which offers views of the entire city, an indoor swimming pool with chaise lounges, and the Skynight Bar, the perfect place to enjoy a drink overlooking the city.

The lobby features a 24-hour front desk and multilingual staff, and a concierge is available for guest assistance. An airport shuttle (advanced notice required) and shuttle to nearby areas are complimentary, and a porter/bellhop will help guests load and unload luggage. The hotel also features 18,300 square feet (1,700 square meters) of conference space, exhibit space and a business center. Complimentary wireless Internet access is available in public areas. Babysitting service is provided at an extra charge. Secure covered parking is available for a surcharge.

Hotel Silken Puerta America has designated areas for smoking.

  • Number of bars/lounges 2
  • Swimming pool - indoor
  • Sauna
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Breakfast available (surcharge)
  • Nightclub
  • Room service (24 hours)
  • Airport transportation (complimentary)
  • Business center
  • Banquet facilities
  • Audiovisual equipment
  • Total number of rooms - 315
  • Multilingual staff
  • Safe-deposit box at front desk
  • Porter/bellhop
  • Express check-out
  • Doorman/doorwoman
  • Security guard
  • Express check-in
  • 24-hour front desk
  • Number of floors - 12
  • Currency exchange
  • Laundry facilities
  • Dry cleaning/laundry service
  • Air-conditioned public areas
  • Elevator/lift
  • Wedding services
  • Luggage storage
  • One meeting/conference room
  • Concierge services
  • Gift shops or newsstand
  • Rooftop terrace
  • Self parking (surcharge)
  • Year Built 2005
  • Area shuttle (complimentary)
  • Pool sun loungers
  • Secure parking (surcharge)
  • Number of buildings/towers - 1
  • Business services
  • Coffee shop or café
  • Complimentary newspapers in lobby
  • Computer rental
  • Event catering
  • Exhibit space
  • Health club
  • Designated smoking areas
  • Tours/ticket assistance
  • Free Wi-Fi
  • Free wired high-speed Internet
  • Dial-up Internet access - surcharge
  • Designated smoking areas (fines apply)
  • Parking (surcharge)
  • Conference center
  • Secretarial services
  • Garden
  • Technology helpdesk
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Internet

Available in all rooms: Free Wi-Fi, Free wired high-speed Internet

Available in some public areas: Free Wi-Fi, Free wired high-speed Internet


Parking

Parking (surcharge), Secure parking (surcharge), Self parking (surcharge)


Room Amenities
  • Plasma TV
  • Blackout drapes/curtains
  • Air conditioning
  • Direct-dial phone
  • Minibar
  • Daily housekeeping
  • Private bathroom
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • In-room safe
  • Satellite TV service
  • Climate control
  • Complimentary newspaper
  • Dial-up Internet access (surcharge)
  • Soundproofed rooms
  • Turndown service
  • Slippers
  • Separate bathtub and shower
  • In-room childcare (surcharge)
  • Iron/ironing board (on request)
  • Desk
  • Cribs/infant beds available
  • Free Wi-Fi
  • Free wired high-speed Internet
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Dining

Lagrimas Negras Restaurant - Offers traditional Spanish fare in a contemporary urban setting, which includes a cellar with over 800 different varieties of wine. Open for lunch and dinner; reservations are required. Closed Sundays.

MAD Restaurant - Serves breakfast and brunch buffets, as well as dinners, in a modern setting on the Mezzanine level.

Room service is available 24 hours a day.

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Entertainment

The hotel's Marmo Bar, designed by Marc Newson, features a single, 27-foot-long bar unit made of white Statuario Venato marble. It is the perfect place to enjoy a nice cocktail in a smart atmosphere; guests can have it either in the bar or on the summer terrace.

On the 13th floor, the Bar Skynight, designed by Jen Nouvel, hosts live DJ performances on Fridays and Saturdays. This Smart and fashionable place offers exceptional views over the city.

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Recreation

Hotel Silken Puerta America provides a spa and fitness center on its top floor, with impressive views of Madrid. The center includes an indoor swimming pool flanked by loungers. Amenities include a sauna and Scottish showers. Children younger than 18 must be accompanied by an adult at the pool.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Swimming on site
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Spa

In addition to spectacular views over the city, on the 13th floor of the hotel guests may enjoy an area equipped with a heated pool, Scottish shower, Turkish bath and a gym.

  • Turkish bath/Hammam in spa

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility
  • Accessible parking
  • Roll-in shower


Check-in

Check-in time starts at 2 PM

Minimum check-in age is 18

Special check-in instructions:

Please Note:

Guests will be allowed to select their floor upon check-in. The hotel advises that guests will charged an additional fee of $20 per night for guestrooms on floors 7 and 8.


Check-out

Check-out time is noon


Payment types

Accepted at this hotel: American Express American Express, Diners Club Diners Club, JCB International JCB International, MasterCard MasterCard, Visa Visa


General

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees
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Additional Details

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.


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