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Holiday Inn Madison at The American Center, an IHG Hotel

3-star property
5109 W Terrace Dr, Madison, WI 1-855-201-7819
4.3 out of 5
Excellent!
See all 20 travelocity Reviews

"Nice and quiet, well maintained facilities. " More

By a verified traveler on Wed 02 Aug 2023

Points Of Interest

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Hotel Description

3-star guestrooms with comfy beds

In Madison

A stay at this hotel places you within half a mile (1 km) of American Center and 3 miles (5 km) of Token Creek Park. Also, East Towne Mall is within 3 miles (5 km) and Madison Area Technical College is within 6 miles (10 km).

Free shuttle, parking

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and perks like free self parking.

Standard Room, 2 Queen Beds (Top Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$102* Per night/room May 26 - May 27

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Madison at The American Center, an IHG Hotel ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Madison at The American Center, an IHG Hotel

Everyone (4) Couples (2) Family (6)
4 out of 5
Nice and quiet, well maintained facilities.

Posted by , from WAUTOMA on Aug 2, 2023

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Comment from Hotel Management

Aug 31, 2023 by Guest Services Manager

Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. We hope to see you again in the future.

4 out of 5

Posted by on Mar 10, 2023

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Comment from Hotel Management

Apr 24, 2023 by Guest Services Manager

Thank you for your review. We are pleased to hear you enjoyed your stay with us.

5 out of 5
Great location, pool and hot tub was clean, and nice environment. Facility was very nice, friendly staff!

Posted by , from New Hope on Sep 6, 2022

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Comment from Hotel Management

Sep 26, 2022 by Guest Services Manager

Kudos to the staff members. We are pleased to hear you enjoyed your stay with us. Hope to see you again. Thank you for your feedback.

4 out of 5
.

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 21, 2021 by Holiday Inn Management

Thanks for the review!

5 out of 5
We like that the bar was open! Nice to relax with a drink before retiring for the evening.

Posted by on Sep 19, 2021

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Comment from Hotel Management

Oct 6, 2021 by Holiday Inn Management

Thanks for the review!

3 out of 5
Okay. A bit run down

Posted by on Jul 30, 2021

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Comment from Hotel Management

Aug 4, 2021 by Holiday Inn Management

Thank you for taking the time to leave a review!

5 out of 5

Posted by on Jul 10, 2021

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Comment from Hotel Management

Jul 21, 2021 by Holiday Inn Management

Thank you for the review! We hope to see you again soon!

3 out of 5
It says on the Travelocity website that this hotel is pet friendly and it is not. Luckily, the front desk allowed me to bring my dog in. Props for the hotel but they need to get their info corrected.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 3, 2020 by Joe - Hotel Representative

Thank you for taking the time to submit this review. We have double checked the referenced website and we do not see where it says pets are allowed. We did find the following; Pets •Pets not allowed (service animals welcome) It would be great if you could send us a screen shot of this so we can look into this further. Thanks.

5 out of 5
The room was extremely quiet, very clean, nice place to stay!

Posted by on Nov 12, 2019

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5 out of 5
Every thing this is a excellent place to stay location staff cleanliness

Posted by on May 25, 2019

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About the Holiday Inn Madison at The American Center, an IHG Hotel

Location 5109 W Terrace Dr, Madison, WI 53718

Property Features

Holiday Inn Madison at The American Center, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 2460 square feet (221 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Madison at The American Center, an IHG Hotel. A roundtrip airport shuttle is free (available on request). Free self parking is available.

  • 1 building
  • 138 guestrooms or units
  • 5 levels
  • 2460 sq ft of conference space
  • 221 sq m of conference space
  • Built in 2007
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Madison at The American Center, an IHG Hotel offers 138 air-conditioned accommodations with MP3 docking stations and safes. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Fan
  • Ensuite bathroom
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.

Geiers Grill - This family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Holiday Inn Madison at The American Center, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10.00–20.00 per person
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Madison American Center
  • Holiday Inn Madison American Center
  • Holiday Inn Madison At The American Hotel Madison
  • Madison Holiday Inn
  • Holiday Inn Madison American Center Hotel
  • Holiday Inn American Center Hotel
  • Holiday Inn American Center
  • Holiday Inn Madison at The American Center
  • Holiday Inn Madison at The American Center an IHG Hotel
  • "Holiday Inn Madison at The American Center an IHG Hotel"
  • Holiday Inn Madison at The American Center, an IHG Hotel Hotel
  • Holiday Inn Madison at The American Center, an IHG Hotel Madison

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.