Loved it! Posted Mar 23, 2012
We just spent a week in a two bedroom presidential suite (building 21 - fourth floor). The suite was huge and I think with the balcony we had 2000 square feet (being on one of the higher floors we had a slightly smaller balcony, still big though but the trade off was more privacy as no one looked down into ours) - ours came with a hot tub which everyone loved. There is not a bad view from any suite - all suites face out to the ocean. We watched whales migrate from ours. There were two large bathrooms and a well stocked partial kitchen (no oven) - a trip to Mega in SJD on the drive in is recommended, we also went to Costco. The suite was clean and it was obvious that the staff cared (we walked in one day to find two maids removing and wiping down each pot/glass etc. in the cupboards to make sure they were clean). The two bedroom could easily accommodate 7-8 people, we had 6 with us - 2 queen beds in one room and a king in the master (there is also a sofa bed in the living room). Service was exceptional, called down about a slow drain in one of the showers and there was literally someone at my door within a few minutes (I had the same issue at the Palazzo in Vegas and they didn't even bother to show up even after two calls#. The only down side were the beds, the linens were fine #crisp, clean and enough of them#, but the beds were very hard, which I understand is typical in Mexico. I did still get a good sleep, but would have preferred a softer thicker pillow top mattress. The resort obviously must have had complaints in the past as they did have a padding on top to simulate a pillow top, but I found this to bunch up too much in the middle and by the end of the night we were on opposite ends of the bed #which now that I think about it is a good thing considering my husband snores/tosses all night, I like my space and he likes to cuddle...hmmmm perhaps I need to get one of those shipped home....#! This resort is huge, so for some that will be a drawback. We had no problem with walking, but it is a bit of hike uphill as the resort is built into a cliff. I am a little baffled as to why there was not a central staircase incorporated somehow or the pathways made a bit wider to accommodate foot traffic - most people seemed to prefer being shuttled via golf carts #my kids did# and there are little "cart stations" at all the villas, pools and facilities - you simply pick up the phone and they are automatically notified where you are and a cart arrives within minutes. Typically by the time we left our suite, there was a cart already waiting. Noise from the cart was not a problem and even though they run on gas, neither was smell. The carts have a cover during the night if it is cool, but otherwise they are open air which was nice. At this time there are 6 pools, an adults only pool by building 17, kids pool just above this, main pool near the beach and a fairly deep pool near the tennis courts/building 41 and a quiet pool near building 26. The Sky Pool is at the top of the property, above the building we were in, I found it to be the party pool which is fine, but just be aware that if you have small kids even though it has an area for them, you may want to take them elsewhere #main pool and kids pool are the best# – all the pools were open till 10 pm with the exception of the Sky Pool #8 pm#, hot tubs were open 24 hours. There was always room available at all the pools - regardless of when you arrived. The resort has an optional all inclusive plan, for our needs we did not need it as we had breakfast and lunch in our room, dinners out - the resort has excellent food and I found it far preferable to going into town which we did as well - we enjoyed the Bistro most of all, but did not get a chance to try the award winning La Frida #no kids under 12 allowed#. Food is available at all of the pools, the deli #near main pool#, the Manila bar, the Lobby bar, the lobby deli and La Nao #which we thought was average and pricier#. Just like anywhere else, some waiters are better than others, so one experience should not put you off - we actually liked almost all of them, but Leonardo at the Bistro was exceptional #very honest and helpful with suggestions#. There is free internet at the Manila Bar near the main pool and the Sunrise Coffee bar #near the upper buildings# - service is not ideal and I'm not sure why, but Skype was not really supported by the network, or in most instances took awhile to get it or Facetime working. I do think it is a shame that free internet service is not a given here, it is becoming a norm in most places. The resort is still expanding and there is an additional eatery going in next to the coffee bar, but more importantly a much needed laundry facility is in the works #I hate packing dirty laundry#. There is driving range that should be completed some time this year and two Jack Nicklaus golf courses in the next year or two #Yeah! We all golf, including the kids so this is a plus for us – I don’t really see this as a resort for the “spring break set” as that age group might find it too slow and too quiet#. I can only see this resort continuing to improve – from what I understand the property is over a 1500 acres #up to the lighthouse# and there are extensive expansion plans underway. This is a huge property and it is out of town a bit #not too much if you have a car, there is also a free shuttle#, which we actually really liked as we saw no reason to leave the resort given that it is so beautiful and relaxing – pretty much a mini city on its own. We did rent a car at the airport as that made the most sense for us and did leave the resort daily, valet parking is free #tips of course#. Tips for the golf cart drivers are not mandatory, but we did tip - there were plenty of people that did not and I never saw a driver make an issue over it or react in any way. I had read about timeshare pressures here, but aside from the initial post check in push, we did not get approached a single time anywhere else on the property. Even if we had been approached, I think it would be simple to say we were not interested. Post check in we were given 6 free drink coupons to be validated at the time share desk, we simply had them validated and gave a polite decline to the morning breakfast presentation. The drink coupons came in use! The spa is really beautiful, I had a massage and while my therapist was not the best #good though#, the other two women I was with indicated that theirs were exceptional. Great use of stone throughout and the steam room was wonderful – jacuzzi and cold plunge pool attached right off it. The grounds of the resort are immaculate, no pests anywhere to be seen. There is a long stretch of public beach, but there are no vendors along it and on the whole, very few hotel guests either. There is no swimming due to the strong undertow, but this is not something unusual for Cabo #the last resort we stayed at here was the same#. There are plenty of pools available and those that do want to swim in the ocean can use the free shuttle to the sister property, the Rose and use Medano beach #we did not# - you can actually use any of the facilities at the sister properties if you want #e.g. Pacifica is adults only#. I stayed at the Pueblo Bonito in Emerald Bay #Mazatlan# a few years ago and while I prefer that property to this one, there is no doubt that Cabo is safer than Mazatlan. Absolutely loved this resort and can’t wait to go back, next time may get a room slightly lower for a slightly different type of view – more of the beach and less of the expansive view of the surrounding desert vegetation outside the developed resort area that you get with the higher buildings – however from what I understand the newer buildings #I would want 40/41 with a pool outside and the tennis courts next door# may have slightly smaller suites and they do not have the balcony hot tub #those are only in the buildings on the top 19-24# – it won’t really matter in the end as this resort is shear paradise.