Ratings based on 70 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler

Ok hotel, no swimming on the beach

Posted Apr 2, 2015
Pros: The best thing about the hotel was the entertainment. They put on a show every night and it was so fun!
Cons: The check-in process and the food could be so much better and more efficient.
Overall, this is an ok hotel. The check in process was tedious and required us to stand in a very slow moving line twice because we arrived an hour early and could not get our room keys until the check in time of 3pm. We were allowed to go onto the facility which was nice, but then we came back at 3 and the line was long and took about another 30 minutes to receive our room keys. The room that we originally got was looking straight out into a construction site with two double beds for my husband and I when we were supposed to get ocean view king bed. They were able to provide that, it just made me wonder why they did not do that in the first place. The other problem with the room was that we got locked out not once but twice because the key pad needed a new battery and after the first time waiting in the middle of the night to get let into our room, no one came to change it until the next day. That was really annoying. The food was okay. I would suggest getting dinner reservations every night and not going to the dinner buffet. It was not enjoyable at all. The fish that I had one bite of was soggy and like mush. My husband actually developed diarrhea towards the end of our trip, he was a little more adventurous with the food than I was.
3 out of 5
by A traveler

Everything great except for front desk

Posted Mar 28, 2015
Cons: Staff at the front desk, please train them properly. They are very unkind. One of the guys actually showed irritation towards us. So terrible.
We enjoyed all the facilities and restaurants very much. Room was okay, even though we(three people) had to be assigned to a room where there was only one king sized bed. However, on the day that we checked in, it was really terrible. Staffs at the front desk had no idea what they were doing! We waited almost 3 hours to be assigned to an empty room. Twice, we were assigned to those rooms that were already occupied. Everything they do was extremely slow. They pick up phones and chitchat in front of customers even when the line is really long and it was obvious that people were very tired and getting more and more irritated. Other staffs like bell boys or servers from restaurants, they were really great and nice. But the problem is the front desk. Please you guys should do something about them. maybe train them again and make the system more organized. I am sure that i will never go back to that resort or any other barcelo branches just because I am afraid that similar thing might happen. It was so terrible that we wasted our entire afternoon just to wait for our room. Additionally, we had to carry our luggages here and there!
Comment from Hotel Management
Mar 28, 2015 by channel manager, Hotel Management
Thank you for your comments these will help us improve our services. I will be passing these to the corresponding areas. We hope to host you in the near future
3 out of 5
Recommended
by mngirlsouthfrom Minneapolis, MN

Everything but the food/drink

Posted Apr 12, 2013
Pros: Free breakfast, Quiet
Cons: No free Internet
The hotel and grounds were great. Clean, comfortable, etc. The pools are not huge, so it is a more intimate resort as everything is close together. The rooms were clean, very spacious and comfortable. Mini Fridge kept stocked with water and soda which was nice. The bad was the dinner choices. Breakfast was decent, made to order omelettes and delicious chocolate croissant roles. Lunch was not great but you could grab a burger, fajitas or chicken nuggets, nachos, etc. from the snack bar at the pool. Dinner, we only tried it one night at the Sit Down Italian restaurant. Ordered fettuccine alfredo and it was basically buttered noodles. The wine was old, from 2001- 2009 for Pinot Grigio. So we ate off property the rest of the trip. Not worth our all inclusive. Also, the drinks were not ideal. The mixers other than soda were all way to sweet. And the bar service was slow as was the wait staff around the pool on week days. Weekend days the pool service for drinks was much better.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
Thank you for your comments.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
Thank you for your comments.
4 out of 5
Recommended
by KatyTX3202from Katy, TX, USA

Not sure if we would come back

Posted Mar 19, 2013
All in all I think this resort was a good resort. Pros - We liked that it was smaller and easy to get around and find out friends. The food was great. Cons - The main pool which was suppose to be heated wasn't heated so we couldn't use it at all, and several times during our week there the hot tubs weren't heating. You would think they would make sure to always have the extra parts they needed to keep the pools and hot tubs up to par. The pool bartenders and wait staff really lacked in speed. They should've had more wait staff walking around the pool areas. At other resorts I've stayed at you never had to wait around for a drink. I would definitely go back to San Jose del Cabo, but I'm not sure if it would be at this resort.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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4 out of 5
Recommended
by 24Adventurefrom Phoenix, AZ, USA

We had a great time.

Posted Mar 15, 2013
Pros: Free breakfast
Cons: No free Internet
Overall, we enjoyed our stay. The staff was friendly and the hotel was delightful. Although, swimming was not recommended, the beach was beautiful with the opportunity for long walks in both directions. The cons were the stinginess with the towels, and the fact that the concierge tried to rope us into a time share presentation when we asked about excursions. Be carefule of the room you book. We had an oceanfront room which was wonderful but we talked to people who had garden rooms and were subjected to loud music throughout the night.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
Dear 24Adventure, Thank you for let us know your comments following your last stay at our hotel. We are glad to hear you enjoyed your vacations at our resort please rest assured that all your comments both positive and negative will be dressed. We hope to have the honor to welcome you again. Warm regards
3 out of 5
by Manytimes2mexicofrom Iowa, USA

Nice place to stay but a bit pricey for what you get

Posted Feb 20, 2013
Cons: No free Internet
We have stayed at many resorts in different parts of mexico. This was our least favorite out of them all. There was not much to do at the resort and for half of the stay we felt like we were the only ones there. This is a family resort and we brought our 3 children. At times some of the staff made us feel as if our children were a bother. Other staff members were great and went above and beyond. We were with out children the enitre time and they are good kids so would hate to see how they would be if someone had a child that was naughty!!!
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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3 out of 5
by Kltruckfrom Maple Grove, MN, USA

Nice Hotel

Posted Feb 1, 2013
Pros: location, beach
Cons: Poor breakfast, food
The hotel, rooms, and pools were nice. Food was not very good. Service was very slow at the restaurants that you had to have reservations for. Bartenders were very nice and pretty quick. Not the best hotel I have been to.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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2 out of 5
Recommended
by RockBunnyfrom United States

Lost Cam-corder in the LOBBY during check-in!

Posted Jan 4, 2013
Pros: Free breakfast
Cons: No free Internet
Can you belive you may lost something in the main lobby of Hola grand faro? It truly happend! We arrived at the hotel around 4pm the day. After a 11-hour trip, we were exhausted. We got the room keys and wanted to know the activities and schedules in the hotel. The reciptionist referred us to a lady who's desk is on the left side of the door in the lobby. She was very nice and gave us the map of the hotel. When we ask her for more information of the hotel, she told us there will be an orentation tomorrow morning at 8:30 for about 90 minites. And she can give us 100 credit to each of us. I started to worry about if it's something related to time-share selling and told her that I couldn't make the decision right away. she kept on pursuading us so we stayed there for some more time until we really lost our patience. When we were leaving, we gave her our room number as she insisted. When we finally got out from the lobby, my husband made a mistake, forgetting his camera bag on her desk, with a Camara and new Sony Hdr handy-cam inside. The next morning, the lady called us. She told us that we had left a bag and if we want to take the oretation. We appreciated her for getting the bag back to us. However, when we opened the bag, only the camara was in the bag -- the cam-corder was gone. It turned out that she just found the bag on her desk and just left it under her desk for the night, rather than calling us immediately or gave it to the front desk. There is a surveillance camera in the lobby, so we ask the hotel security manager to check the video for us. We waited for a whole day and back and forth a few times before finally given the result, which was still dis-appointing, the manager said that they didn't find any clue. We asked if there were anyone approaching the desk suspiciously at the night, but no answer was given. Of course, we were not allowed to watch the video as well. We talked with the security supervisor as well, no constructive progress was made. Finally, we stopped there, didn't want to waste more time and ruined our vacation. I don't want to say that the staff in the hotel was not helpful at all. We still appreciated that getting the camera back and the hotel employees were polite. Cabos are a wonderful place, we enjoyed our vacation there with the beautiful sunshine, blue water, snorkeling, parasailing ..., except this bad experience -- losing a cam-corder is not surprising, but lost in the hotel lobby is something unexpected and shouldn't happen to a grand hotel.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
Thank you for your comments.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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4 out of 5
Recommended
by bigboy2012from New Mexico

Nice grounds, very friendly staff, great beach

Posted Jan 3, 2013
Pros: Free breakfast, Close restaurants, Quiet
We stayed from the day after Christmas till New Year's Eve. Did not seem to be very crowded, which was nice. Pool area and beach access are excellent. Five miles of beautiful beach. Two "sit down" formal restaurants. Limited menu, and food was good but not exceptional. Had to make reservations in the morning. Other restaurants were buffet-style, and again, food was good but nothing really special. Walking distance (maybe 1.5 miles) to downtown area. Only negative was that it took FOREVER to check out. Stood in a very short line for 45 minutes, while one group was tended to. Would have seemed like they would've gotten assistance for the people waiting.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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5 out of 5
Recommended
by violintravellerfrom Pacific Northwest

Family oriented, friendly, peaceful

Posted Dec 26, 2012
Pros: Quiet
Cons: No free Internet
My husband and I stayed here for a few days, to get some rest and relaxation after a stressful fall. It was wonderful! We absolutely loved our time here--it was everything we'd hoped for. Gorgeous, beautiful beach, peaceful atmosphere for couples like us, but with fun things going on for people wanting more activity--but definitely not a party atmosphere. We were worried about winding up with a bunch of rowdy college kids, but it was not that scene at all, which was great for us. The room was lovely, spacious and clean, with a very comfy bed. The staff was incredible--everyone was always smiling and happy to help us. We loved the buffets, particularly the breakfast and lunch. The dinner buffet was a little bland, but we made reservations in the two more formal restaurants at the resort, and dinners there were quite good. Make sure to make dinner reservations early because they run out of room fast; also, we stood in line for half an hour after our reservation time on the last night, and they seemed quite overwhelmed. But once we got in, the food was good. The nacho bar by the pool is fun, and the staff came by the pool to make sure we always had drinks. The resort was beautiful and welcoming, and we really couldn't have asked for more. We sprang for an oceanfront room, and I think it was totally worth it--it might be less quiet if you face the middle of the resort/pool.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
Thank you for your comments.
Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
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Comment from Hotel Management
Jan 3, 2015 by Meredith, Hotel Management
Thank you for your comments.