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"On website it says breakfast included, that was not the case. Coffee bar is not breakfast, if it said that on the website i would have not booked beca
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A stay at this hotel places you within half a mile (1 km) of San Fernando Valley and 3 miles (5 km) of Nickelodeon Animation Studio. Also, Walt Disney Studios is within 3 miles (5 km) and Universal Studios Hollywood is within 6 miles (10 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.
Extended Stay America Suites Los Angeles Burbank Airport ratings based on 25 Verified Reviews
Review Summary
2.6
out of 5
2.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Extended Stay America Suites Los Angeles Burbank Airport
Everyone (9)Couples (5)Family (4)
2 out of 5
When I got to the property I realized the toilet tissue was damp but I thought it was maybe from some water up top the sink that may have ran down so I ignored it well the very nxt morning upon check out i discovered that it was an actual water leak underneath the sink...so I called downstairs to mention it and the staff told me they can switch my room but like I said I was checking out so when I asked for some type of accomidation not a full refund or anyhting she stated to me that it was applicable for that. It was the nerve for me. I'll never consider staying at this hotel again.
Posted by Jazmyn on Feb 12, 2024
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Comment from Hotel Management
Feb 13, 2024
by Hotel Management
Dear Jazmyn, Thank you for your review. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We want to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
1 out of 5
My room had cockroaches! So disgusting! And the front lobby absolutely reeked of marijuana. Even while I was at the front desk checking in, another guest came up to get a different room because his room smelled awful. And my room was not cleaned well. The shower still had shampoo residue all over the walls. I will never stay at this hotel ever again
Posted by Jennifer on Sep 26, 2023
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Comment from Hotel Management
Sep 27, 2023
by Hotel Management
Dear Jennifer, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained, and pest-free room; however, we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
1 out of 5
not good. don't stay
Posted by Erwin on Aug 21, 2023
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Comment from Hotel Management
Aug 22, 2023
by Hotel Management
Dear Erwin, We are sorry to hear that you had a negative experience during your stay with us. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We thank you for choosing us and taking the time to leave your feedback. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
1 out of 5
Really bad rooms,no towels and room service every week.not a good place to stay.
Posted by ROSARIO on Jul 30, 2023
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Comment from Hotel Management
Jul 31, 2023
by Hotel Management
Dear ROSARIO, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. Our team is already at work to check how to improve customer service and will take the necessary steps to ensure this does not occur in the future. Our front desk team is always available to ensure they resolve your every problem and make your time with us happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
1 out of 5
Everything was broken and they do service every 2 weeks, no towels , no pillowcases bad place to stay.
Posted by ROSARIO on Jul 30, 2023
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Comment from Hotel Management
Jul 31, 2023
by Hotel Management
Dear ROSARIO, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. Our team is already at work to check how to improve customer service and will take the necessary steps to ensure this does not occur in the future. Our front desk team is always available to ensure they resolve your every problem and make your time with us happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
3 out of 5
On website it says breakfast included, that was not the case. Coffee bar is not breakfast, if it said that on the website i would have not booked because i do not drink coffee. Also each morning the room rug was wet near the desk. The first night my childs clothes got all wet, and theybstated theybwould let managment know, mangement never reached out to me. Second night, rug was wet again in room 132. The remote for the television in that room didnt work either. I was advised to unplug the tv for 15seconds then it should work and that was not the case. I had to call to again to have a differnt remote. The cleanliness in the bathroom was not great. There was hair left over around the sink and bathtub before I even used the bathroom.
Posted by Nancy on Mar 1, 2023
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Comment from Hotel Management
Mar 2, 2023
by Hotel Management
Dear Nancy, Thank you for sharing the details surrounding your recent stay. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. In addition, please know that your comments regarding our breakfast choices will be shared with our Brand leaders. We hope to accommodate you again so we may provide you with a much-improved experience.Sincerely,Hotel Management
4 out of 5
Posted by Lawrence on Oct 13, 2022
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1 out of 5
Ran out of towels at front desk. Fire sprinkler started leaking in the middle of the night. Called front desk and was told maintenance would look at it the next day. As far as I know no one ever came to look at it. Breakfast was also very disappointing. Misleading in the picture
Posted by Paul on Oct 10, 2022
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Comment from Hotel Management
Oct 10, 2022
by Hotel Management
Dear Paul, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and are working to improve. Hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
2 out of 5
The bathtub was peeling and it was not a pretty site or safe to be taking a shower in.
Posted by Rachelnell on Sep 23, 2022
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Comment from Hotel Management
Sep 24, 2022
by Hotel Management
Dear Rachelnell, we are sorry to read the room you were in did not meet your expectations. We have taken note of your comments and will ensure this is appropriately addressed. Thank you again for all of your feedback. We look forward to your next visit. Sincerely, Hotel Management
3 out of 5
What to say...we took this stay in stride. Check in was a snap, security was often moving through the parking lots, which was much appreciated. That's where the positives dissapate. Luckily there was a sign at the desk that instructed to call front desk if we needed dishes, cutlery and appliances ie coffee maker. No problem! We called and asked for those items. The hotel is sadly understaffed and I feel for the employees dealing with the impact...i believe they were trying their best to manage in a very challenging situation. We picked up the items at the front desk...very wet..still, no problem...when we attempted to use the coffee maker we found it was broken. Coffee in the lobby was promptly taken down at 6PM and we were told that it would be up again at 6am when breakfast grab and go began. At 6 am we went to lobby. There were no grab and go bags and no coffee...by 6:32 it was being set up. Now... let's talk about the real infractions. There were computer made 'signage' that stated "2 people maximum per elevator" (there were 2 elevators) ...and below that, "please use stairs whenever possible"...then we looked into each elevator...both had lapsed their annual inspection. To the stairs we went...
When we arrived at our door...we we're able to pull down on the handle and open the door a good 2 inches. It seems during the renovations, they changed locking mechanisms and failed to install a plate in the previous locking mechanism to ensure the door would close flush.
Posted by Kristy on Apr 24, 2022
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Comment from Hotel Management
Apr 25, 2022
by Hotel Management
Kristy, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and service issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for not meeting all of your expectations and for the inconvenience caused. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you.
Sincerely,
Hotel Management
About the Extended Stay America Suites Los Angeles Burbank Airport
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Los Angeles Burbank Airport also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Burbank hotel is smoke free.
140 guestrooms or units
4 levels
To-go breakfast (free)
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Front-desk safe
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Bob Hope Airport Station (2.1 km / 1.3 mi)
Parking: Free self parking
Room Amenities
Extended Stay America Suites Los Angeles Burbank Airport offers 140 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Burbank hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible registration desk
Wheelchair accessible parking
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
An adult age 18 or older must assume all liability for the booking. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
Service animals are allowed
Service animals are exempt from fees/restrictions
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 17
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are exempt from fees
Housekeeping fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Burbank Airport
Extended Stay America Los Angeles Burbank Airport Aparthotel
Extended Stay America Los Angeles Burbank Airport Hotel
Extended Stay America Los Angeles Aparthotel Burbank Airport
Extended Stay America Los Angeles Burbank Airport
Extended Stay America Los Angeles Burbank Airport Hotel
Extended Stay America Los Angeles Burbank Airport
Hotel Extended Stay America Los Angeles - Burbank Airport
Extended Stay America Los Angeles - Burbank Airport Burbank
Extended Stay America Los Angeles Hotel
Extended Stay America Los Angeles
Extended Stay America Los Angeles Burbank Airport
Extended Stay America Suites Los Angeles Burbank Airport Hotel
Extended Stay America Suites Los Angeles Burbank Airport Burbank
You should know
Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites Los Angeles Burbank Airport is 1.6 mi (4-min drive) away from the Hollywood Burbank Airport (BUR) airport, the closest popular airport to the property.
Airport shuttle services are not available at Extended Stay America Suites Los Angeles Burbank Airport.
Extended Stay America Suites Los Angeles Burbank Airport offers free on-the-go breakfast every day from 6 AM to 9:30 AM.
No, there is no casino at this hotel.
Check-in start time: 3 PM; Check-in end time: midnight.
This hotel offers free self parking.
Extended Stay America Suites Los Angeles Burbank Airport does not have a pool.
There are no spa services available at this hotel.
Extended Stay America Suites Los Angeles Burbank Airport is 1.6 mi away from Burbank.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
