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4.6 out of 5

"Absolutely loved it here. Will definitely stay here again. It is just down the street from the tube and Westminster Abbey. It is just a perfec ... " More

By a verified traveler on Mon 07 Aug 2023

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Hotel Description

3.5-star hotel near Big Ben

London City Centre stay

Within a 10-minute walk of this London City Centre hotel, you'll find Westminster Abbey and Big Ben. Also, Buckingham Palace is within half a mile (1 km) and Trafalgar Square is within 2 miles (3 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. WiFi in public areas is free. Express check-out, dry cleaning, and luggage storage are also on offer.

Basic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$205* Per night/room Apr 2 - Apr 3

Family Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

The Sanctuary House Hotel ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sanctuary House Hotel

Everyone (3) Couples (3) Family (3)
5 out of 5
Absolutely loved it here. Will definitely stay here again. It is just down the street from the tube and Westminster Abbey. It is just a perfect location to start for exploring. The breakfast and staff were great.

Posted by , from STILL WATER on Aug 7, 2023

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Comment from Hotel Management

Aug 7, 2023 by Sanctuary House

Dear Lori, Thank you for your kind words and wonderful rating! We are delighted to hear that you had a great stay at our hotel and enjoyed it. Your feedback means a lot to us and motivates us to keep up the good work. We hope to see you again soon at The Sanctuary House Hotel! Kind Regards Valentina G, Head Receptionist

5 out of 5
Loved the atmosphere of the room, restaurant and pub.

Posted by on Jul 17, 2023

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Comment from Hotel Management

Jul 17, 2023 by Sanctuary House

Dear Tami,Thank you for your kind words and wonderful rating! We are delighted to hear that you had a great stay at our hotel and enjoyed it. Your feedback means a lot to us and motivates us to keep up the good work. We hope to see you again soon at The Sanctuary House Hotel! Kind Regards Valentina G, Head Receptionist

5 out of 5
It was an older property but so well maintained. Everyone was so friendly that it was really nice to stay there.

Posted by on Sep 19, 2022

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Comment from Hotel Management

Sep 19, 2022 by Sanctuary House

Dear Patricia,thank you so much this amazing review. We are glad you enjoyed your stay with us. We look forward to welcoming you to our hotel once again.Kind regards,Sanctuary House Team

5 out of 5
Great home base for tourists in London. Convenient to everything, clean, friendly, and has character.

Posted by , from Sykesville on Dec 19, 2021

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Comment from Hotel Management

Apr 7, 2023 by Sanctuary House

Dear Thomas, Thank you for taking the time to leave this amazing feedback. Looking forward to welcoming you to our hotel once again. Kind regards, The Sanctuary House Team

5 out of 5
Very good character and staff is very friendly. They have a great pub and restaurant!

Posted by on Oct 29, 2019

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Comment from Hotel Management

Oct 29, 2019 by Reception Manager

Dear hotel guest, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards, Valentina G. Reception Manager

4 out of 5
The hotel was located in a good spot and the bed was great.

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 24, 2019 by Reception Manager

Dear guest, Thanks for staying with us. We appreciate your feedback! We hope to see you back here again soon. Kind Regards, Valentina G. Reception Manager

5 out of 5
Fabulous location....wonderful character...great in-room facilities. Comfortable bed ....area a little noisy until a certain time....but earplugs cancelled that out. Wonderful staff...loved it!

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 14, 2019 by Reception Manager

Dear guest, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards, Valentina Guscioni, Reception Manager

3 out of 5
It was in a beautiful building from the outside but the inside was VERY dated and dirty... I was afraid to walk on the carpet barefoot. We were in room 504, on the top floor, no view except of the other building and when we opened the door of our room it was musty, hot, and smelled like the air hadn’t been run in months and super stuffy. There was also this hallway right next to our room FILLED with these blue bags which were full of something but it didn’t say what, but the smell was unnatural and stinky. There was at least a hundred 3ft x 2ft bags piled up all along the hallway and it was right next to our room. The entire room had floor that sounded like you were going to fall through it and the bathroom had a whole section by the tub where if you stepped on that tile you dipped down a couple inches... I was afraid to go pee because I thought I was going to fall through the floor! The shower head was broken and they attempted to fix it from falling by shoving a straw in the clip which didn’t work and looked disgusting. The bed seemed clean and had soft, comfy linens. Its not at all worth the large price tag to stay there!!! There room photos are definitely doctored and hide the true state of the establishment. The young man running he front desk in the evening when we checked in was very friendly, knowledgeable, and helpful. The 2 women the in the morning for check out were not at all the same!

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 11, 2019 by General Manager

Dear guest, Thank you very much for your feedback, I am very sorry and disappointed to hear about your stay with us. I can only apologise that your needs were not met in order to make your stay more comfortable. Our linen company had made an error and delivered a double load of linen that day - it was a computer error. I am sorry that it was there, whilst they arranged an uplift. It is not usual for us to have it there and am sorry that impacted your stay. The pictures on the web site are our exact rooms, we do however have 3 grades of accommodation but all pictures online are from inside this building, I can clarify that. We strive every day for every customer to leave happy, sometimes we don’t get everything as we would like but I would urge you to let us know at the time and then it allows us the opportunity to put things right and so then you enjoy your stay. Please rest assured that your comments have been acted upon and I am very sorry your experience with us was so poor. It is only through honest feedback, such as yours, that we can continue to improve our service standards. Kind regards, Sam Croft, General Manager

4 out of 5

Posted by on Aug 22, 2018

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Comment from Hotel Management

Aug 30, 2018 by Reception Manager

Dear Hotel Guest, Thanks for staying with us. We appreciate your feedback! We hope to see you back here again soon. Kind Regards, Valentina Guscioni, Reception Manager

About the The Sanctuary House Hotel

Location 33 Tothill Street, London, England SW1H 9LA

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Sanctuary House Hotel also features tour/ticket assistance, dry cleaning/laundry services, and room service (during limited hours). This 3.5-star London hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: London Victoria Station (1 km / 0.6 mi)
  • Metro station: St. James's Park Underground Station (0.3 km / 0.2 mi)

Room Amenities

The Sanctuary House Hotel offers 34 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

The Sanctuary - This restaurant specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 35 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-out is available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 60.00 (subject to availability)
  • Rollaway bed fee: GBP 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sanctuary House
  • Sanctuary House Hotel
  • Sanctuary House Hotel London
  • Sanctuary House London
  • Sanctuary House
  • The Sanctuary House Hotel London, England
  • Sanctuary Hotel London
  • The Sanctuary House
  • The Sanctuary House Hotel Hotel
  • The Sanctuary House Hotel London
  • The Sanctuary House Hotel Hotel London

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.