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"Property old outdated " More

By a verified traveler on Sun 07 May 2023

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Hotel Description

Hotel near University of Kentucky in Lexington

In Lexington

Within 2 miles (3 km) of this Lexington hotel, you'll find The Mall At Lexington Green and Fayette Mall. Quest Community Church and Arboretum are also within 2 miles (3 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$69* Per night/room Apr 4 - Apr 5

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Lexington Nicholasville Road ratings based on 23 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Lexington Nicholasville Road

Everyone (12) Couples (1) Family (6)
4 out of 5
Property old outdated

Posted by on May 7, 2023

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3 out of 5
The price was lowest in area - and yet........ for $100 a night I would have expected a real queen bed and not a double; a lot cleaner room, and some minimal in-room amenities such as a small coffee maker with supplies. I appreciate this is an extended stay location, but you know if you are renting to someone for only one or two nights and that they likely won't have some things in the room that would make their stay better. It's understandable that you can't provide those things to folks actually living on your property for an extended stay, but you also know if you have a "one night stand" checking in. The property seemed safe, the reservationist did her best to accomodate our handicapped accessible needs and room floor. That was greatly appreciated.

Posted by , from Cape Girardeau on Jun 28, 2022

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Comment from Hotel Management

Jun 28, 2022 by Hotel Management

Patricia, thank you for staying with us. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management

1 out of 5
not clean all over in and out

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 9, 2022 by Hotel Management 

Sumaya, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

4 out of 5
The two ladies at the front desk when we checked in were fantastic! Very friendly, nice, and helpful! I had reserved three rooms. The room I stayed in had a strong musty odor, my roommate said it smelled like cat pee to her. I just thought it smelled damp and maybe moldy.

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by Hotel Management

Amanda, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked the service provided by our courteous front desk staff. However, we are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management

2 out of 5
We wanted towels and was told to bring the dirty towels to the office to be replaced.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Hotel Management

Thank you for being our guest. We apologize for your disappointment with our hotel policy. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management

2 out of 5
You advertise on Travelocity it has breakfast but they had coffee

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by Hotel Management

Thank you for your feedback about our grab-and-go breakfast, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management

3 out of 5

Posted by on Nov 30, 2019

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1 out of 5
Nothing at all i didn't stay do to a fight outside my door people smoking not to mention my room wasn't even ready at check in. Im trying to get my money back but i keep getting the run around from the manager

Posted by on Sep 17, 2019

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1 out of 5

Posted by on Sep 15, 2019

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1 out of 5
When I got to property office to check in after reservation was made a few hours ago there wasn’t any room available!!! Not happy about that at all!! Hotel should have notified Travelocity as soon as there were none available I had already paid for room too and now have to wait 7 days for my bank to release the funds back into my account Travelocity refunded immediately!!!

Posted by on Aug 12, 2019

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About the Extended Stay America Suites Lexington Nicholasville Road

Location 2650 Wilhite Dr, Lexington, KY 40503

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Lexington Nicholasville Road also features a picnic area, laundry facilities, and an elevator. Free self parking is available. This Lexington hotel is smoke free.

  • 126 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Lexington Nicholasville Road offers 126 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Lexington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered weekly and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Lexington Nicholasville Road
  • Extended Stay America Nicholasville
  • Extended Stay America Nicholasville Hotel
  • Extended Stay America Nicholasville Hotel Lexington Road
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  • Extended Stay America Nicholasville Road Aparthotel
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  • Extended Stay America Lexington Nicholasville Road Hotel
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  • Extended Stay America Nicholasville Road
  • Hotel Extended Stay America - Lexington - Nicholasville Road
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  • Extended Stay America Suites Lexington Nicholasville Road Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.