Tale of Two Stays Posted Mar 24, 2015
I booked here due to a good experience I had at the LVH in July 2014, just as they were changing to Westgate. This stay went much differently. The check-in clerk made it a point to mention that I had booked through a travel site (though she stated the wrong one), and I wound up in a 14th floor room in the north tower facing the desert in a hotel that was virtually empty. The loud sound of flowing water filled my room any time anyone nearby flushed a toilet; they sent an HVAC guy to tell me that it was the condensor in the AC, not the plumbing. He was wrong but just for grins, after his visit I took a peek at at the AC filter unit in the room entry and saw a filter absolutely stuffed full of lint and dust. Their Wi-Fi gateway is set up deliberately to mislead people into paying for a higher level of Wi-Fi service than what is already included in the resort fee; they offer a $10 food and beverage credit if you forego maid service, but with a slight catch - you call to let them know you want the credit the night before, and you may or may not get get the voucher slid under your door the next day - so on some days, no maid service and no food/beverage credit unless you want to argue with guest services over $10. The Elvis stuff in the lobby is pretty cool though, and it's away from the north tower lobby which is crawling with timeshare hustlers pushing Westgate timeshares on people "enjoying" their $140 weekend at the Westgate.