Nice hotel but not good service Posted Jul 8, 2015
We arrived early in Vegas to start a 3 night 4 day vacation. Left the bags with bellman and was told by the front desk to check in at 1PM and a room would be ready. After waiting in line until 1:30, I was told there were no rooms ready but could process everything then and give me the room keys and would send a text by 3pm with the room number they are for. By 3pm still no text or phone call with room number. Upon arriving back at the hotel, there was a massive line checking in. I instead called the front desk only to be told that there was no room ready for me yet to check into, but it would be looked into. Around 4pm, I was called and told there was a room ready but I would need to exchange my room keys for new keys since my room number had been changed. So after waiting in line again for 30 minutes, I was finally given new room keys and my actual room number. The next problem after that was when they switched my room number they did not transfer my credit card for incidentals so they shut the key card device off on the room not allowing my father back into the room, thus sending me back to the hotel from one end of the strip to give them my credit card information which took another 20 minutes of waiting in line. Also asked at the front desk for more towels, only for them never to show up. Overall, it was a nice room, but they never delivered on any time frame they promised and could not get things right the first time.