Nasty. Posted Oct 10, 2013
My husband and I stayed at The Quad last weekend which was portrayed as newly renovated. The first room we were given was disgusting: huge, dirty stains on the floor, a big white questionable stain on the chair and worse yet - hair on the bathroom floor, on the toilet seat and in the shower. After complaining minutes after checking in, we were moved to another room. I was disgusted to find hair in the bathroom of that room, as well as standing water in the shower, clearly evident it had not been cleaned. After complaining again, we were moved to a "suite", which was just above tolerable. However after the first shower, water backed up and we had to call for maintenance (which took another day or so to get them to fix it). My husband, out of desperation, tried to use a plastic fork to dig out a clump of hair so he could shower. All in all, it took a more than two hours to check into our room(s) because each time we had to go back down to the lobby and wait in line. Also, upon complaining about the lack of cleanliness, specifically of the bathroom(s) I was told it was because it wasn't renovated yet. I still fail to understand how hair on the bathroom floor is justified because the place hadn't been renovated. Do yourself a favor and stay somewhere nicer than this dump.