ITEMS STOLEN FROM ROOM! MANAGEMENT DOESN'T CARE. Posted Dec 7, 2013
AN EMPLOYEE OF THE RIVIERA STOLE ITEMS FROM MY ROOM BEFORE I CHECKED OUT AND THE HOTEL WILL NOT REPAY OR REIMBURSE ME! BEWARE!!! Picture this: you have a four night stay at The Riviera. The first three nights in Vegas go well, and the fourth you decide to stay somewhere else with a friend. You pack up most of your things, but you decide to leave some expensive hanging clothes in the closet in hopes of keeping them unwrinkled. When you return the next morning to check out at 10am (checkout is at 11am), all of your items are GONE!! Don’t imagine it happening to you anymore, because it’s what happened to me two weeks ago. I filled out a security report with the hotel, and at the conclusion of the investigation the hotel has decided NOT TO REIMBURSE ME FOR THE $400 WORTH OR CLOTHES STOLEN BY ONE OF THEIR EMPLOYEES. The security report revealed that a few hours before I came to check out, one of their housekeepers serviced my room. She was under the impression that I had already checked out (which obviously I had not) and even left a few flyers around the room for newcomers. According to the electronic door locks, she was the only other person to enter my room. After she left, my items were missing. An employee of their establishment STOLE $400 worth of clothes from my room and the hotel WILL NOT REPAY ME. What’s worse is I that have spoken to several people who NEVER have answers for me. Mr. Wilson, the Guest Services Manager, basically told me that it’s their policy to simply trust their employee’s word over mine. Ridiculous. Do not stay here. BEWARE. STAY AS FAR AWAY AS YOU CAN.