Disappointing stay in a historic hotel. Posted Mar 27, 2015
I recently stayed 3 nights at the Riviera (I added one more night when I got there). Not only was the room not very clean when I arrived, they never once cleaned my room during my 3 night stay. I called housekeeping after 48 hours and asked if they would clean my room because they did not, and they said they would right away. I get back to my room at the end of the day and it still had not been clean. Since I was leaving the next day, it was too late to be cleaned (checkout is 11am, and I returned at 1am). So, I did complain the manager took off all 3 resort fees for me, which was I guess okay. I mean, there is no point for the resort fee in the first place. So, I basically got free usage of the safe I never used, and I could have called a bunch of 800 numbers and local numbers if I wanted to. On top of that, when I returned to my room at night, the parking garage was 100% full. I drive up and down it for 15 minutes and there was not one spot open. So, I thought I guess my only option is valet. I went to the back valet and it was completely full. So, I thought I would go to the front underground valet. Well, I get there and it that valet had obviously been closed for years because the booth had been abandoned and the "VALET" letters had been ripped down. Thank God there was a small VIP parking lot under there that had ONE spot open, so I parked there, but boy that whole experience was a hassle.