The Rio has faded. Posted Apr 24, 2015
First, I have stayed here MANY times, but I have not been here in a few years. The whole place is feeling very run down and worn. When I arrived, there was a cheap banner on the outside that proclaimed their 25th anniversary. It was seriously just a cheap vinyl banner stuck to a wall. Not exactly a big celebration. Once in at the front desk, I asked if I they could remove the $28/day resort fee that is automatic. I don't use the fitness center. They told me it was mandatory and could not be removed. Rip-off. I paid for something I don't use. They then gave me a room in the Ipanema tower, which I have never stayed in, I have always been in the Masquerade Tower. I have been here more than a dozen times. I got to my room, and it was a bit of a mess. The carpet was fraying at the seams, no trash can, tub looked dirty, the closet door was very crooked, the main door didn't automatically close properly, lamp shades damaged, and one of the ottomans was horrifically dirty. Things didn't get much better during the stay. During my second night, I was sound asleep when there was a tapping at the door. I ignored it and put a pillow over my head. Then, my phone started ringing, it was housekeeping trying to tell me that I called about a "moth in my room." It was the middle of the night!!! I told them I had no idea what they were talking about. There is much more, like the fire alarm testing they didn't tell us about; but, I have run out of space here to describe.