Ratings based on 1,398 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from CA

nice hotel very close to the strip

Posted Jun 22, 2015
I had a great time love this hotel very nice comfortable affordable clean the staff was very friendly would most definitely be coming back soon
Comment from Hotel Management
Jun 30, 2015 by MGM Grand - Guest Experience , Hotel Management
Dear Valued Guest: We are delighted you had such a pleasant experience here at MGM Grand. Thank you for sharing your impressions. We appreciate the opportunity to serve you, and look forward to your next visit. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
2 out of 5
by A traveler from philadelphia, PA

Regrets

Posted Jun 19, 2015
I wish I never picked MGM Grand for my honneymoon! The staff was rude, food was expensive and nasty! When I return to Las Vegas I will not be staying in the MGM Grand!
Comment from Hotel Management
Jun 21, 2015 by MGM Grand - Guest Experience , Hotel Management
Dear Valued Guest: Please accept our apologies for the service shortfalls you encountered during your stay. At MGM Grand, we strive to meet and exceed expectations at every opportunity. When we fall short of this goal we seek avenues for improvement, with the aid of commentary like yours. We hope for the chance to better meet your needs in the future. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
5 out of 5
Recommended
for Everyone
by A traveler

Posted May 12, 2015
Pros: Everything
Cons: Nothig
Location: Fun Place
Spent two nights and the staff was great - room clean, etc
Comment from Hotel Management
May 17, 2015 by MGM Grand Guest Experience , Hotel Management
Dear Valued Guest: Thank you for sharing your generous impressions of MGM Grand. We strive to exceed expectations at every opportunity and provide every guest with a truly memorable experience. Please come see us again soon. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
3 out of 5
by A traveler from California

Do not stay here

Posted Mar 27, 2015
The room was dirty. Stains on the bed. not only was the room itself dirty the toilet, the bathroom sink, and shower were clogged up. When I call the front desk to have it fixed the clerk asked me "do you really need to take a shower tonight" I was finally moved to another room. I will never stay at this hotel again.
Comment from Hotel Management
Mar 29, 2015 by MGM Grand Guest Experience , Hotel Management
Dear Mar: Please accept our most sincere apologies for the room cleanliness and service shortfalls you encountered during your recent visit to MGM Grand. Your feedback is important to us as we look to better serve the needs of our guests. Rest assured these complications will be addressed, and we hope you will consider giving MGM Grand another chance to provide the Las Vegas resort destination experience you deserve. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
4 out of 5
Recommended
for Everyone
by A traveler from RI

Nearly perfect

Posted Mar 27, 2015
Pros: The pool(s) area, variety of dining options, access to airport, large room and bathroom, gaming options, monorail, spa services
Cons: Water pressure in the shower (terrible), room key cards kept getting deactivated--even when stored away from cell phones and credit cards
Location: The MGM is on the "old" strip--the newer glitzier hotels are about a 15+ minute walk, or can be accessed via the monorail. Airport is a short cab ride
We were in Vegas to celebrate my daughter's 21st birthday. Due to her college vacation we had several days at the hotel prior to her birthday and left the day after. We spent the few days before her birthday either by the pool, shopping, or exploring other hotels. The MGM was a great place to stay but doesn't have the "wow" factor like some of the other hotels (the Wynn, Venetian, Caesar's Palace, etc). We ate at a variety of restaurants from upscale (Craftsteak for her birthday meal), moderate priced (Cafe Avenue and Grand Wok), and fast food (McDonalds--nothing like a biscuit for breakfast!). Our room was on the second floor of the south wing (there are only 3 floors)--the floor was quiet and there was never a wait for an elevator. The room overlooked an "alley" where there were trash dumpsters and one night the noise from workers emptying trash woke me up. I know I could have paid more for a room with a view so I was not upset about the lack of a view but the trash noise was a nuisance. My daughter and I had pedicures in the salon and that was a wonderful experience--it was one of the best pedicures I've had. I had a massage at the spa and was able to use the spa facilities for the day (steam room, sauna and shower; there was a jacuzzi too but I didn't use it). The spa experience was also divine.
Comment from Hotel Management
Mar 29, 2015 by MGM Grand Guest Experience , Hotel Management
Dear Erica: At MGM Grand, we want every visit to be a perfectly enjoyable and pleasant experience. Thank you for sharing your impressions of our fabulous Grand Spa, expansive Grand Pool complex, and wide array of dining establishments. We do regret any noise disturbances you had in your room, however. We hope you will continue to make MGM Grand your first choice for your vacation needs here in Las Vegas. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
2 out of 5
by A traveler from Chicago

MGM Grand?

Posted Mar 27, 2015
The hotel couldn't find my reservation when I first arrived. The room was too warm and the shower had a pile of wet towels in the middle of the shower floor , the balance of the room had been cleaned. The shower had broken tiles and lots of little pieces scattered on the shower floor. I was advised I had a complimentary dinner up to $50.00 only to find out that the clerk was wrong. The rest of the hotel and Casino was fine.
Comment from Hotel Management
Mar 29, 2015 by MGM Grand Guest Experience , Hotel Management
Dear Southside Bill: Please accept our apologies for the unacceptable condition of your assigned room accommodations. Please know these shortfalls are certainly not commonplace, and will be addressed to prevent their reoccurrence. We further regret any billing or communication shortfalls that you endured. Your business is important to us, and we look forward to the chance to better serve you in the future. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
3 out of 5
by A traveler from San Fran.Ca

Decided to do a Xmas in Vegas!

Posted Mar 25, 2015
Pros: Used to like the treatment and location! Even stayed at the additional attached to the MGM buildings! No attention to Loyalty here!
Cons: More attention to amenities and less add on fees! Loyalty to returning customers!
Location: Location still very good! Miss the Lyons!!!
Returning to the MGM for the third time! I had requested a room with a Bath! I was delt a room in an older section with no bath and poor location! Returned to the welcoming desk, explained my delima (meant NOTHING) as we had to pay a significant extra fee, which also took awayl some relaxing time on arrival Will not return to the MGM!
Comment from Hotel Management
Mar 29, 2015 by MGM Grand Guest Experience , Hotel Management
Dear Tom: We regret your assigned room accommodations were unable to meet and exceed your expectations. We further regret any service shortfalls you encountered at hotel registration. We value your complete satisfaction, and hope for the chance to better meet your needs in the future. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
5 out of 5
Recommended
for Everyone
by A traveler from Fort Worth, TX

Excellent choice!

Posted Mar 24, 2015
We were recieved and checked in quickly and in a friendly manner. The staff was well informed and answered all of our questions. We absolutely loved our stay experience and will return soon!
Comment from Hotel Management
Mar 29, 2015 by MGM Grand Guest Experience , Hotel Management
Dear Angela: Fast, friendly, and knowledgeable service helps us give our guests the MGM Grand experience they truly deserve. We want every visit to be memorable, so we work hard to deliver the best! Thank you for sharing your impressions. We look forward to your return. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
5 out of 5
Recommended
for Everyone
by A traveler from Seattle

Great value and a great hotel

Posted Mar 24, 2015
This is the first time staying at the MGM Grand and I have to say it was very positive. Nice hotel at s great price!
Comment from Hotel Management
Mar 29, 2015 by MGM Grand Guest Experience , Hotel Management
Dear James: Thank you for giving MGM Grand the chance to meet and exceed your expectations. We appreciate your business and feedback and hope to welcome you back again in the near future. Sincerely, The Guest Experience Department MGM Grand – Las Vegas
2 out of 5
by A traveler from connecticut

Attending a personal function

Posted Mar 23, 2015
Rooms were not convenient to the lobby and hotel hidden tax.
Comment from Hotel Management
Mar 24, 2015 by MGM Grand Guest Experience , Hotel Management
Dear Valued Guest: We regret the specific location of your assigned room accommodations proved inconvenient to your travel needs. We also appreciate your feedback regarding our resort fee program. As we look to further our efforts to improve all facets of the overall guest stay, your insights are very helpful. We hope you will consider giving us the chance to leave you with a better lasting impression in the future. Sincerely, The Guest Experience Department MGM Grand – Las Vegas