Hotel front desk check in guy had attitude. I am a low key tolerant person and I still felt he had attitude. The room smelled like smoke though it was a non smoking room. The a/c did not work. The shower clogged up as you showered and almost over flowed. A buddy had another room and his was fine. I put in a request and it was never acknowledged. Im not sure what this hotel has to offer. Oh, pool got shut down because of a bio haz (understandable) and their solution was the Excalibur pool which is below quality of Luxor (and luxors isnt that great) how about MGM? Its close too?? The pool hours close at 5pm which thw other hotels do not. Longer hours would be nice.
Comment from Hotel Management
Mar 25, 2015 by Christie, Hotel Management
Dear Shell, We regret that your stay fell short of your expectations. Your opinion is valued, and we will work to improve our future performance. Sincerely, Christie G. Guest Relations Manager Luxor Hotel & Casino MGM Resorts International