Entirely disappointed Posted Jun 19, 2015
We booked Caesars Palace because it seemed so gorgeous on the outside and somewhat high-end. I've stayed in Vegas before at different hotels, all of which I was pleased with, but wanted an even better experience. It was a bit of a splurge for us because it was triple the cost of other hotels. I couldn't have been more disappointed. It was like a Holiday Inn but worse. Cheap looking- carpet stains- damaged furniture- smelled like smoke- no full length mirror- outlets only worked if you had a light switch on- had to unplug a lamp or old-school radio to charge my phone by the bed. Repairs had obviously been done over the years to various parts of the room/bathroom and were not done well. The TV was incredibly fuzzy- I can't remember the last time I had a TV that wasn't in HD. When I called to complain, I just sat on hold forever. I got through on the third time later in the day and was told they would send up a repair man for the outlet (he explained the light switch situation), send something up to help with the smoke and then told me the fact that since I booked on Travelocity he can't see what I paid and that was that, nothing more to be done. The worst part about all of this was that our friends stayed at the Venetian, had a room with a minibar, separate soaking tub/shower, vanity, and sunkin living room with a couch, desk and table. They paid 1/3rd of what we paid for our hole of a room, it was beyond awful.