Room was not guaranteed Posted Jul 15, 2015
The hotel was beautiful, we had an excellent fountain view the only problem I encountered was I did not get the two queen size bed room I booked instead they gave me a king size bed and a rollaway and did not make much effort to correct it. They did not care much and told me I was not guaranteed what I had booked online. I have booked several hotels online and this is the only one I had a problem with. If I had known this I would have definitely called the hotel to confirm even though they say no need to.
Comment from Hotel Management
Jul 29, 2015 by Jessica, Hotel Management
Thank you very much for your feedback on your recent stay with us. I do apoogize that your rom was not what you had requested when you made your booking. I will forward this feedbakc on to the appropriate management teams to take into consideration. I hope you have a great day.