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Holiday Inn Lancaster, an IHG Hotel

3.5-star property
26 East Chestnut Street, Lancaster, PA 1-855-201-7819
4.1 out of 5
Very good!
See all 17 travelocity Reviews

"Staff was very friendly, legit breakfast, and just nice. However 24 hr coffee would be awesome. Oh and the coffee was horrible so maybe not 24 hour ... " More

By a verified traveler on Mon 15 Aug 2022

Points Of Interest

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Hotel Description

3.5-star hotel near Lancaster County Convention Center

Historic Downtown Lancaster stay

With a stay at this Historic Downtown Lancaster hotel, you'll be within half a mile (1 km) of Lancaster County Convention Center and 2 miles (3 km) of Franklin & Marshall College. Tanger Outlets Lancaster and Dutch Wonderland are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a 24-hour gym on site, and a 24-hour front desk and a terrace are also provided.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$126* Per night/room May 5 - May 6

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Queen Standard Communications Mobility Accessible Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Lancaster, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Lancaster, an IHG Hotel

Everyone (6) Couples (3) Family (5)
2 out of 5

Posted by on Oct 8, 2023

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Comment from Hotel Management

Oct 29, 2023 by Holiday Inn Lancaster Team

Dear Donald, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Thank you,Holiday Inn Lancaster Team

4 out of 5
Good location

Posted by on Sep 19, 2023

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Comment from Hotel Management

Sep 20, 2023 by Holiday Inn Lancaster Team

Dear Avimael, Thank you for confirming how fantastic our location is! We couldn't agree more. With two quick steps out the door, we love that our guests are in the heart of a vibrant, bustling small city, and just minutes away from the unique sites and shopping that Lancaster, PA is known for, including Sight and Sound Theatre, Lancaster Convention Center and Spooky Nook Sports Center. We appreciate you choosing Holiday Inn Lancaster for your visit and hope to see you again soon!Thank you,Holiday Inn Lancaster Team

2 out of 5
Upon arrival to check into our hotel room that was already reserved and booked ahead of time I was immediately unsatisfied with front desk employees as well as their attitude towards myself and my family. I had made contact and reached out to front desk service twice before arrival of check in, during both convos with front desk prior to arrival they were amazing in my book. Both representative I had spoken with were very kind and willing to go above and beyond to accommodate any issue that may arise with my concern of wanting an early check in if possible. The process and availability of any possibility to arrival earlier than 3 pm was handled and I felt super confident with my family and our belongings being safe and cared for until room would be available for our check in. Manager on duty at front desk was very unhelpful and annoyed at the fact of me asking questions and trying to solve a problem that arose even though I was told different policy and procedures before arrival. If possible I would have just walked away and not stayed with this hotel if myself and family weren't depending on having that hotel roof over our head that night. Even after myself and family went out on our own to solve the issues at checkin the manager and front desk associate weren't helpful or trying to help resolve any of our issues.they were more annoyed and snapping on myself , husband and father in law for asking questions and making sure we knew the correct amounts being charged to each cre

Posted by on Nov 15, 2022

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Comment from Hotel Management

Nov 15, 2022 by General Manager

Dear Stephanie, Thank you for sharing your concerns with us. We apologize for the issues during check-in and for how our front desk team handled your concern. We are truly sorry that this started your stay with us on the wrong foot, and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We regret the inconvenience you and your family experienced and cannot thank you enough for your patience. We would welcome the opportunity to restore a favorable impression of our hotel in the future.Frank RiveraGeneral Manager

4 out of 5
Staff was very friendly, legit breakfast, and just nice. However 24 hr coffee would be awesome. Oh and the coffee was horrible so maybe not 24 hour coffee

Posted by , from Germantown on Aug 15, 2022

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Comment from Hotel Management

Aug 17, 2022 by General Manager

Dear Jonathan, thank you for choosing to stay at Holiday Inn Lancaster. We are pleased to know you enjoyed our thoughtful hospitality and delicious breakfast. However, we regret not meeting all of your expectations. It was a pleasure hosting you, and we look forward to your next visit. Frank Rivera, General Manager

5 out of 5
Good ppl and room was awesome

Posted by on Nov 12, 2021

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Comment from Hotel Management

Nov 17, 2021 by Vincent Materia- Front Office Manager

Thank you for your great feedback on our property! We hope you have a wonderful day!

5 out of 5
Very nice stay

Posted by on Sep 12, 2021

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1 out of 5
Was not told of a $15.00 per day parking fee, was not told about $150.00 insideciles charge. Room was not cleaned entire stay. Garbage in room over flowing. Had to ask housekeeper for toilet paper and towels. Was told due to COVID no rooms being cleaned. However, COVID restrictions are lifted and housekeepers going in and out of rooms. No where to eat, hotel restaurant closing at different hours and was informed no room service unless you are staying 5 days or more.

Posted by on Jul 6, 2021

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4 out of 5

Posted by on Oct 17, 2020

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Comment from Hotel Management

Nov 1, 2020 by Kim

Thank you for your review. I am glad that you were happy with your stay. If there is ever any problem, please let us make it right immediately!

5 out of 5

Posted by on Oct 5, 2020

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Comment from Hotel Management

Nov 1, 2020 by Kim

Thank you for the review. We are glad that you enjoyed your stay.

5 out of 5
very well maintained , friendly staff we got our money worth .

Posted by on Mar 10, 2020

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Comment from Hotel Management

Mar 12, 2020 by Kim

Thank you for your review. We ar glad you enjoyed your stay.

About the Holiday Inn Lancaster, an IHG Hotel

Location 26 East Chestnut Street, Lancaster, PA 17602

Property Features

Holiday Inn Lancaster, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and 13 meeting rooms are available. Event space at this hotel measures 19000 square feet (1765 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Lancaster, an IHG Hotel. For a fee, parking is available. This 3.5-star Lancaster hotel is smoke free.

  • 215 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 19000 sq ft of conference space
  • 1765 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Lancaster Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Lancaster, an IHG Hotel offers 215 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

The Imperial - This restaurant serves lunch and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 25 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are not in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7–20 per person
  • Covered self parking fee: USD 15 per night (in/out privileges)
  • Pet deposit: USD 25 per night
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lancaster
  • Holiday Inn Lancaster
  • Holiday Inn Lancaster, An Ihg
  • Holiday Inn Lancaster, an IHG Hotel Hotel
  • Holiday Inn Lancaster, an IHG Hotel Lancaster
  • Holiday Inn Lancaster, an IHG Hotel Hotel Lancaster

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.