4/10 Poor
KRISTEL
Traveled with family
Jan 4, 2024
Disliked: Cleanliness, room comfort
OLD & NOT WORTH THE VALUE
Villa condition very poor. We have 2 family & booked a 4 brm villa. When check in, rooms was very hot like sauna as facing west sun (sunset). Requested for addnl fan, switched on aircon expecting room to be cool when we return from dinner but room was still hot. In addnl, found out that the toilet flush system was not working properly as water keep on flowing out. Called maintenance but after half an hour they left saying that it is ok but within mins of the staff leaving, water again started flowing but it was already midnight and were too tired to call them again. Could not sleep the whole night as can hear water flowing and the fan was noisy. Next day informed staff to rectify these problems & aircon was slightly better. Tap in bathroom was tight and needed strength to turn, bathtub cracked all over. Wooden floor planks in front of room broken/cracked. Only plus point is the big living room and size of villas otherwise it's not worth the value paid. Kitchen sink in living room black and old. On 2nd day, found numerous insects on the sofa chair. Seriously need substantial upgrade/renovation as villa very old, not pictures in website when making booking does not justify.
KRISTEL
Stayed 3 nights in Dec 2023